HCLSoftware Named a Major Player in the IDC MarketScape: 2025 Worldwide General-Purpose Conversational AI Platforms
IDC MarketScape highlights, “Consider HCLSoftware when you are looking for an enterprise-scale conversational and Agentic AI platform that can be used across a wide range of back-office functions with additional specializations for key front-office functions, including customer service, sales, and marketing.”
Read the complimentary excerpt for:
- How HCL BigFix AEX is designed to be used by a variety of enterprise users, from pro-code UIs for professional developers to no-code visual GUIs for business users.
- It offers a wide set of capabilities for developing, training, testing, deploying, monitoring, and orchestrating NLP, LLM, and agentic-based conversational models, workflows, and applications.
About HCL BigFix AEX
HCL BigFix AEX is an Agentic AI-powered platform that transforms enterprise operations by delivering autonomous AI agents. It executes tasks and resolves issues across IT, HR, Finance, and other domains with minimal human intervention. The platform provides closed-loop automation by combining Conversational AI, Self-Healing, Agent Assist, Voice Agents, and a no-code Agent Studio.
Source: IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment, By Hayley Sutherland, September 2025, Doc. #US52972625.
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. The Capabilities score measures supplier product, go-to-market and business execution in the short-term. The Strategy score measures alignment of supplier strategies with customer requirements in a 3-5-year timeframe. Supplier market share is represented by the size of the icons.
