Case Study: How a Leading European MSP Cut Costs and Scaled with HCL BigFix Service Management

An European managed service provider had hit a wall. Their Tier-1 ITSM platform was expensive and slowed them down. Service delivery lagged. Costs kept rising. Growth had stalled. They needed a smarter, faster way to manage IT, something built for scale.

So they switched to HCL BigFix Service Management, an AI-driven ITSM for MSPs. The impact was immediate. Less manual work. Faster turnaround. Fewer headaches. And way more room to grow without piling on cost.

Curious how it played out? Find out what held them back, why they made the switch, and what changed after they did.

Download the case study.