HCLSoftware Recognized as a Strong Performer in The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025
The Forrester report states, “For enterprises seeking a platform that emphasizes endpoint control, intelligent automation, and service experience, HCLSoftware is a strong fit.”
Access your complimentary report to discover:
- Why HCLSoftware has been recognized as a Strong Performer in Enterprise Service Management.
- Key market trends shaping Enterprise Service Management, including the role of AI, agentic capabilities, and governance considerations.
- How HCL BigFix Service Management received the highest possible scores in four evaluation criteria.
About HCL BigFix Service Management
HCL BigFix Service Management is an AI-powered service management platform that empowers organizations to deliver exceptional service experiences, optimize costs, and boost productivity. HCL BigFix Service Management harnesses the power of predictive, generative, and Agentic AI to enhance operational efficiency by automating tasks and optimizing resource allocation. It enables organizations to gain data-driven insights and make informed decisions based on real-time data and analytics.
Forrester Disclaimer
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.
