HCLSoftware Named a Major Player in 2025 IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms

We are proud to share that HCLSoftware has been named a Major Player in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment (Doc #US52972625, September 2025).

The conversational AI market is swiftly evolving from simple chatbots to sophisticated, autonomous agents. As enterprises seek to accelerate their shift toward truly autonomous operations, they increasingly rely on conversational AI platforms to unify fragmented workflows, eliminate tool sprawl, and deliver scalable, context-aware solutions. We believe this recognition validates HCL BigFix AEX's position as a robust, enterprise-scale platform built to meet the new-age demands of organizations.

The IDC MarketScape Perspective: Alignment with Enterprise Needs

The IDC MarketScape evaluates vendors on two key axes: Capabilities (current product offerings and execution) and Strategies (alignment with customer requirements in a 3-5 year timeframe).

We believe our placement reflects our commitment to solving complex, siloed enterprise problems and providing strong support, particularly for back-office functions. Indeed, the report noted that "Customers found HCLSoftware to be a strong deployment partner, working alongside internal teams to customize or make necessary adjustments for BigFix AEX". This commitment ensures our customers can successfully deploy and adopt AI, smoothing the path through multisystem integration and customization.

Our Approach: Driving Autonomous Operations with HCL BigFix AEX

HCL BigFix AEX transforms enterprise operations by deploying autonomous AI agents that resolve issues across IT, HR, and Finance domains with minimal human intervention. Our platform is purpose-built to eliminate the fragmented experience that plagues modern support teams.

The report noted, "Consider HCLSoftware when you are looking for an enterprise-scale conversational and agentic Al platform that can be used across a wide range of back-office functions with additional specializations for key front-office functions, including customer service, sales, and marketing".

Key components driving this approach include:

• Conversational AI for instant, context-aware, 24/7 omnichannel support.
• Self-Healing that proactively detects and resolves issues (e.g., IT, endpoint, compliance) before users are impacted.
• A no-code Agent Studio, which accelerates innovation and enables teams to build and orchestrate AI-driven workflows rapidly.

By enabling closed-loop automation, HCL BigFix AEX delivers measurable business outcomes, such as:

• 60% reduction in Total Cost of Ownership (TCO) compared to siloed AI toolchains
• 85% faster rollout of new workflows

HCL BigFix AEX – Built for the Autonomous Enterprise

We believe our recognition from IDC MarketScape reinforces our mission to deliver a comprehensive, Agentic AI assistant that empowers organizations to manage complexity and risk efficiently. To learn why HCL BigFix AEX is the foundation of the autonomous enterprise, you can download and review the research. 

Download the IDC MarketScape Report Excerpt:

Access the complimentary excerpt today to see the HCLSoftware vendor profile and gain crucial analyst insights on the market, vendor strategies, and the key factors to consider when selecting an AI platform built for the future.

Disclaimer and Sourcing

About IDC MarketScape:

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.

Source: IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment, By Hayley Sutherland, September 2025, Doc. #US52972625.

Required IDC MarketScape Graphic Disclaimer: IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier's position within a given market. The Capabilities score measures supplier product, go-to-market and business execution in the short-term. The Strategy score measures alignment of supplier strategies with customer requirements in a 3-5-year timeframe. Supplier market share is represented by the size of the icons.