HCLSoftware Named ‘Leader’ in the SPARK Matrix: Intelligent Virtual Assistants 2025

We are excited to share that HCLSoftware has been recognized as a Leader in the SPARK Matrix: Intelligent Virtual Assistants (IVA) 2025 vendor assessment by the QKS Group. This recognition reflects our continued commitment to building an enterprise-ready agentic AI platform that delivers intelligent, autonomous support across IT, HR, Finance, and other business functions.

As organizations move from traditional chatbots to agentic, context-aware digital assistants, they increasingly require platforms that can manage multi-step processes, reason across complex workflows, and deliver human-like support at scale. In our view, this recognition highlights HCL BigFix AEX’s ability to meet these demands with a modern, integrated, and highly scalable architecture.

The Analyst Perspective: Technology Strength and Competitive Impact

The SPARK Matrix evaluates leading IVA platforms across two key dimensions – technology excellence and customer impact – to benchmark how vendors compare in terms of capability, innovation, and enterprise adoption.

The 2025 assessment identifies significant shifts in the IVA market driven by the rise of agentic AI. According to the research, enterprises are prioritizing assistants that can integrate with core systems, execute tasks autonomously, and support industry-specific workflows. The study also underscores the growing importance of governance, security, and explainability as organizations scale autonomous agents across regulated environments.

The competitive positioning in the report reflects HCL BigFix AEX’s strong performance across these areas. Its deep integration within HCLSoftware’s automation ecosystem, multi-agent orchestration capabilities, and enterprise-grade approach to scalability and governance contribute to its placement as a Leader.

Our Approach: Autonomous, Context-Aware Support with HCL BigFix AEX

HCL BigFix AEX, an Agentic AI-led conversational AI platform, is designed to accelerate the shift toward autonomous enterprise operations. Our platform combines agentic AI, natural language understanding, workflow automation, and intelligent virtual assistants that interpret intent, execute tasks, and remediate issues with minimal human oversight.

Core capabilities that define this approach include:

• Conversational intelligence for accurate and context-aware interactions across channels
• Autonomous task execution to complete multi-step workflows and system actions
• Proactive detection and remediation for identifying and resolving IT or operational issues before impact
• Multi-agent orchestration that coordinates work across IT, HR, finance, customer operations, and back-office environments

Our unified design reduces fragmented experiences, eliminates tool sprawl, and enables measurable outcomes, including faster resolution times, improved user satisfaction, and operational efficiency.

Strengthening the Foundation for Autonomous Enterprises

This Leader recognition reinforces our mission to help organizations build secure, scalable, and deeply integrated agentic AI systems. As highlighted in the report, HCL BigFix AEX is well-positioned to support enterprises deploying their first virtual assistants and scaling to advanced autonomous agents and end-to-end automation.

We encourage you to explore the SPARK Matrix to gain a deeper understanding of market trends, vendor capabilities, and the strategic factors shaping the future of intelligent virtual assistants.

Read the SPARK Matrix: Intelligent Virtual Assistants 2025

Discover why HCLSoftware was named a Leader. Read the full report now.