Beyond Process Efficiency: How Intelligent Orchestration Shapes Enterprise Value

HCLSoftware is recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAP) for a second year in a row. We believe this placement reflects our long-term product vision, proven execution, and commitment to delivering measurable business value.

In today’s market, where speed, adaptability, and resilience define competitive advantage, enterprise value depends on more than efficiency. It requires an execution layer that can connect IT and business workflows to strategic outcomes, and adapt as conditions shift. This is the promise of modern orchestration, moving the conversation beyond what automation does to why it matters, which capabilities separate leaders, and how enterprises can choose the right path forward.

Why This Matters Now

By 2029, Gartner® predicts 90% of organizations delivering workload automation will be orchestrating workloads and data pipelines across both IT and business domains. This isn’t just a technology upgrade. It’s a transformation in how enterprises respond to cloud and AI disruption, capture opportunities of automation consolidation, and sustain innovation momentum.

To Thrive in This Environment, Orchestration Must:

• Sense and respond in real time to market shifts, customer demands, and regulatory changes.
• Empower decision-making at every level through intuitive, natural language interaction.
• Turn complex data into actionable intelligence that drives strategy and execution.
• Prevent disruptions before they impact operations with proactive detection and resolution.
• Guarantee operational certainty so innovation never comes at the cost of stability.

These capabilities combine to form a unified, intelligent control layer, reducing complexity, eliminating tool sprawl, and ensuring automation directly serves strategic outcomes.

A Unified Approach to Enterprise Agility and Reliability

Enterprises don’t compete on efficiency alone. They compete on their ability to innovate quickly while keeping critical systems reliable. The HCL Automation Orchestrator Suite delivers this balance through two powerful pillars:

• HCL Workload Automation: Proven resilience for IT operations execution, orchestrating mission-critical workloads across hybrid and cloud environments with intelligent automation and AI-powered assistants that simplify user experience and decision-making
• HCL Universal Orchestrator: Adaptable orchestration for business workflows, introducing AI agents that collaborate with humans in an augmented workforce, while ensuring governance and compliance across dynamic business and regulatory conditions. Customers leveraging HCL UnO, our process orchestration platform, report up to 300% ROI, as automation shifts from being a cost-saver to a direct driver of enterprise growth and agility.

Together, they create a single automation foundation where innovation at the business layer is always underpinned by rock-solid IT execution. Customers adopting the suite see up to 40% lower total cost of ownership by consolidating automation under one intelligent control layer.

Innovation That Anticipates What’s Next

At the heart of our approach is HCL UnO with Agentic AI, designed to transform how enterprises convert intent into action. It enables organizations to adapt when circumstances shift and stay ahead, turning compliance change, market volatility, or customer demand into opportunities rather than disruptions.

Across the Broader Suite, HCL Clara, HCL AIDA, and HCL HERO Amplify This Vision Through:

• Making automation a driver of strategic initiatives, not just back-office efficiency
• Turning complexity into clarity so leaders can act with foresight
• Embedding resilience into innovation, ensuring reliability and governance at scale

This is orchestration as a catalyst for transformation. It doesn’t just react to disruption-it anticipates what’s next, reshaping how enterprises compete, grow, and lead in the age of AI-driven change.

Confidence and Continuity You Can Rely On

Enterprises today face the challenge of moving beyond costly, fragmented, and slow-adapting legacy automation environments. Our Automation Orchestrator Suite provides a safe modernization path, with migration accelerators that minimize disruption and accelerate time to value.

This is how orchestration becomes more than a tool. It becomes a lever for modernization, cost savings, and long-term confidence in transformation.

See the proof in action. Get your complimentary copy of the 2025 Gartner® Magic Quadrant report for Service Orchestration and Automation Platforms.

Explore the HCL Automation Orchestrator Suite. Discover how intelligent orchestration unifies IT and business automation, driving agility and resilience without compromise.

Talk to our experts. Contact us to schedule a demo or a strategic discussion on redefining your orchestration strategy

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