Standards & Certifications
How HCL IntelliOps Event Management Protects Your Data and Services
Security
HCL IntelliOps Event Management applies security-by-design controls to protect platform data, access, and operations.
Data encryption
TLS 1.2+ protects data in transit, with AES-256 encryption applied to platform databases and storage.
Data protection
Network isolation, secure cloud infrastructure and perimeter defenses protect platform services and data.
Identity and access management
SAML-based SSO and RBAC enforce authenticated and least-privilege access.
Availability and disaster recovery
Snapshot backups, storage replication and defined RPO/RTO processes support platform resilience.
Logging and monitoring
Security events and system activity are logged and monitored through centralized SIEM capabilities.
Secure development and testing
Threat modeling, vulnerability analysis and penetration testing are embedded in the SDLC.
Incident response and monitoring
Vulnerabilities and incidents are managed through HCLSoftware’s PSIRT process.
Compliance
HCL IntelliOps Event Management aligns with established governance frameworks and security certifications.
Global standards alignment
Security governance follows ISO-aligned risk management frameworks and ISMS practices, including ISO 27001 and SOC 2 Type II.
Continuous governance and control mapping
Risk monitoring and governance processes operate under HCLSoftware’s ISMS framework.
Privacy & Data Handling
HCL IntelliOps Event Management protects customer data through privacy-first practices and transparent governance.
Privacy by design and default
Privacy principles are integrated into platform design, development, and operations.
Data roles and responsibilities
Customers retain data ownership as controllers, while HCLSoftware acts as a processor.
Data minimization and purpose limitation
Only required operational data is processed to deliver platform functionality.
Data residency and retention
Storage snapshots and retention policies manage how customer data is stored and restored.
Data subject rights and transparency
Privacy practices support transparency around how personal data is used and protected.
Responsible AI
HCL IntelliOps Event Management applies Responsible AI practices to ensure secure and transparent AI usage.
Ethical principles and governance
AI features follow HCLSoftware’s ethical AI and governance principles.
Human oversight and accountability
Human-in-the-loop controls ensure oversight for AI-assisted decisions.
Data handling and privacy in AI
AI processing follows encryption, access control and privacy-by-design safeguards.
Fairness, bias and model quality monitoring
AI models are continuously evaluated to maintain accuracy and fairness.
Transparency and explainability
AI interactions and outputs are logged to support explainability and auditability.
Support
To report a potential security vulnerability or raise a
security concern, please contact our security team at
iempsteam@hcl-software.com
