HCL Technologies Earns High Marks in 2022 Gartner® Peer Insights™ ‘Voice of the Customer’ for Digital Commerce

Publish Date: April 26, 2022 

HCL Technologies earned high praise from its customers in the 2022 Gartner® Peer Insights™ ‘Voice of the Customer’ report for Digital Commerce. Digital Commerce vendors with 20 or more eligible published customer reviews during the specified 18-month submission period rated vendors on user interest and adoption. Only businesses with revenues of $50 million or higher were eligible to submit reviews.

“There is no better validation that we are meeting the needs of our customers than earning a score of 4.5/5 in a report like the Gartner® Peer Insights™ ‘Voice of the Customer’ for Digital Commerce,’” said Gary Schoch, VP and CX Global Leader, HCLSoftware. “Every investment we make in the HCL Commerce platform is designed to help our clients sell more. There is an explosion of new ways to engage customers in the marketplace, so it is vital that our clients are set up to achieve new revenue growth through rapid innovation.”

Customers said the following in their reviews:

A robust underpinning for complex global B2B & B2C with a solid future roadmap.

"Our experience with HCL and HCL Commerce continues to be positive. We have used HCL Commerce for over 10 years and are excited by the direction and roadmap of the product over recent years. Having a cloud agnostic, flexible platform that can support complex Omnichannel B2B in a headless setting is key. We use HCL Commerce to provide a number of wide product-offerings to a diverse range of markets and the services provided by HCL are integral to our ability to operate and compete in this space."

Faster and highly efficient product management and digital Commerce platform

"HCL Commerce has a very intuitive design and highly compatible technology stack that easily integrates with our ecosystem with minor changes. In comparison to competing commerce packages, HCL Commerce offers consistent performance and very minimal impact or No downtime. Its collaboration feature is a bonus because it allows us to gather our team and share ideas in real-time, reducing working complications and allowing us to generate something better than before.”

Sticking with HCL Commerce for our Extremely Complex Business

We have an extremely complex business. We have also done extensive customizations to the base platform. Most of the other platforms we considered couldn't come close to matching what we needed without even MORE customizations. So HCL Commerce was an easy choice.

About Gartner® Peer Insights™ ‘Voice of the Customer’ for Digital Commerce The ‘Voice of the Customer’ is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.

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For more information on HCL Commerce, please visit our website.

Media Contact: 

Jeremy McNeive

Gartner, Gartner Peer Insights ‘Voice of the Customer’: Digital Commerce, By Peer Contributors, 29 March 2022

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