HCLSoftware Quest Field Service Management Solution Helps Organizations Manage Their Most Critical Frontline Operations

NOIDA, India (Sept. 23, 2025) - HCLSoftware, a global leader in enterprise software and the software division of HCLTech, announced today the launch of HCL Quest Field Service Management (FSM), a solution designed to empower frontline workforces and solve critical real-world operational challenges across diverse industries, including the demanding mining and construction sectors worldwide.

Historically, companies have grappled with issues such as manual validation of service requests and ineffective tracking of work orders, inaccurate record-keeping of high volume direct customer calls, incomplete information on staff location and service status, and mis-managed billing hours and under-utilized equipment.

HCL Quest FSM, built upon the powerful HCL Volt MX Platform, transforms manual, disconnected work into secure, intelligent experiences. By leading with a native mobile applications approach, HCL Quest FSM ensures frontline teams have seamless, intuitive access to critical tools—anytime, anywhere, even offline. The platform is designed to leverage organizations’ existing technology investments, providing an integrated solution that simplifies tasks, boosts engagement, and enhances safety for frontline teams. It is a holistic solution that addresses the complex challenges faced by asset-centric industries, where ineffective tracking of field engineers, inconsistent practices, and low customer satisfaction are prevalent.

“With HCL Quest Field Service Management, we are not just offering a solution; we are enabling a fundamental shift in how organizations manage their most critical frontline operations”, said Dr. Rudresh Basavarajappa, Vice President of Aftermarket Solutions, HCLSoftware. “By delivering intelligent, data-driven experiences, using our XDO framework, HCL Quest FSM empowers businesses to adopt industry best practices, transforming operational challenges into opportunities for measurable outcomes and sustained excellence. Every service interaction is designed to drive value and digital growth”.

HCL Quest FSM digitizes workflows, provides AI-powered multi-experience apps for offline use and delivers real-time data, ensuring frontline teams are empowered to deliver exceptional service and drive digital growth.

HCLTech participated in the ISG Provider Lens™ Manufacturing Industry Services and Solutions Quadrant Assessments for North America and Europe markets, where it was reported as a leader. "HCLTech's clear focus on aftermarket services across key manufacturing industries, leveraging industry-specific best practices, positions it as a leader in empowering frontline operations with comprehensive, next-generation field service solutions.", said Swadhin Pradhan, Assistant Director and Principal Analyst, ISG.

HCL Quest Field Service Management is available now to empower frontline workforces and drive digital growth journeys.

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About HCLSoftware

HCLSoftware is a global leader in software innovation and the software division of HCLTech. We develop, market, sell, and support transformative solutions across various industries, including business and industry, intelligent operations, total experience, data and analytics, and cybersecurity. Our commitment to customer success and our core values of integrity, inclusion, value creation, people-centricity, and social responsibility drive us to deliver best-in-class software products that empower organizations to achieve their goals. With a rich heritage of pioneering spirit, HCLSoftware serves more than 20,000 organizations, including a majority of the Fortune 100 and almost half of the Fortune 500.