Delivering Exceptional Business Solutions from a Virtual Office

The Solution

Work Philosophy and Ethics

The Corlett-Wellstone organization knows that the key to success is to leverage the knowledge and skills of all associates. This requires effective communication, knowledge sharing and mutual support across their team. The company has worked hard to establish a professional work environment that aligns with this philosophy.

To support this with technology, an HCL Digital Experience site was deployed, which serves as the gateway to their environment. It allows for communication with external clients and they have established separate site instances for each client to allow for the confidential exchange of project information.

It is often the case that government agencies are clients and adhering to strict government regulations is mandatory for successful project execution. The close and frequent communication — along with a secure DX gateway between associates and the client — helps ensure that work and outcomes align with government guidelines and regulatory standards.

For internal collaboration, Corlett-Wellstone has deployed an HCL Connections environment with multiple communities that serve a variety of purposes. There is a core community, which they refer to as the “mother ship,” which provides a forum for associates to share information and support each other while also allowing the management team to monitor and track overall progress of all active projects.

This spirit of mutual support across the team has resulted in associates working together to provide peer review and quality assurance of key project outcomes with associates dedicating a portion of their time to peer support. This extends to services delivered, as well, so they ensure that project outcomes will be of uniformly high quality and will meet client expectations.

The Connections mother ship sits at the core of the mutual support work environment, with its shared forum. The environment also includes a resource library of standards and practices to provide guidance for the high-quality delivery on all assignments, plus a “public square” community that houses announcements and other general information useful for the whole organization, and individual communities for each project, which often securely contains client confidential information.