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What we achieved

  • 89%

    reduction in VM provisioning cycle

  • 99.9%

    reduction in IP/DNS allocation time

  • 100K+

    VMs provisioned within the first six month

To who

Overview

  • Part 1

    Challenge

    Lack of automation and manual processes resulted in frequent bottlenecks and errors, costing time and productivity resources for this major Fortune 500 F&B leader.
  • Part 2

    Solution

    HCL BigFix Cloud Lifecycle Management's integration with other platforms enabled the ability to automate several processes and achieved a unified single pane view for utilization, cost and capacity across its environment.
  • Part 3

    Results

    Implementation of HCL BigFix Cloud Lifecycle Management resulted in 89% reduction in VM provisioning cycle, 99.9% reduction in IP/DNS allocation time, and 100K+ VMs provisioned within the first six month.

The Challenge

One of the leading F&B companies in the Fortune 500 list with approximately $40 billion as annual revenue, was struggling to manage their intricate application landscape and infrastructure. With a massive multi-cloud environment comprised of Microsoft Azure and VMware spread across five data centers, they experienced various operational inefficiencies, such as slow-running procedures for different tasks, thus increasing their overall costs. These problems were exacerbated by a lack of automation in cloud lifecycle management, escalating these into significant delays and penalties.

Their IT environment was characterized by a disjointed approach to managing its virtual machines (VMs) on its multi-cloud infrastructure. Due to a lack of automation, the cloud management process was handled manually, resulting in frequent bottlenecks and errors. In particular, it took quite long for VM provisioning to be completed, stretching up to 35 days, thereby inhibiting quick responses to business demands. Furthermore, there was inefficient resource use, as well as poor capacity planning, which led to escalated costs putting more strain on their IT budget.

The Solution

To overcome these challenges, they deployed HCL BigFix Cloud Lifecycle Management, a hybrid cloud management product aimed at streamlining and automating various activities related to cloud operations. The capabilities of HCL BigFix Cloud Lifecycle Management were leveraged for automating provisioning, management and decommissioning of VMs across Azure, as well as on-site environments. The solution was integrated with multiple tools, including ServiceNow for IT service management, Diamond IP for IP address management, SCDB for system configuration data backup and recovery, and HCL BigFix for endpoint device management. Through these integrations, this automated several processes and achieved a unified single pane view for utilization, cost and capacity across its environment.

The Results

HCL BigFix Cloud Lifecycle Management made tremendous improvements within the hybrid cloud landscape. This ensured uniformity, as well as reduced chances of errors, in most of the vital processes. HCL BigFix Cloud Lifecycle Management enabled standardization of build processes and improved end-user experience by shortening service delivery timelines. The automation also dramatically decreased the time it took for IP/DNS allocation. Moreover, other indispensable services, such as discovery, monitoring, backup and antivirus agents, were deployed much faster.

They experienced impressive results with HCL BigFix Cloud Lifecycle Management, such as:

  • 89% reduction in VM provisioning cycle
  • 7 days to 10 minutes reduction in IP / DNS allocation time
  • 100,000+ VMs provisioned within the first six months of this year

HCL BigFix Cloud Lifecycle Management’s transformation of the F&B giant’s cloud operations enabled them to manage their complex, multi-cloud environment with greater efficiency and agility. The dramatic improvement in VM provisioning time and the overall enhancement of IT processes have positioned them to better meet their business objectives and maintain their competitive edge in this dynamic market.

About the company

A global leader in the food and beverage industry, this company employs over 300,000 people and generates more than $86 billion in annual revenue. Renowned for its iconic brands, it focuses on sustainability, innovation, and consumer satisfaction across international markets.

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