HCL IntelliOps Optimizes IT Productivity and Generates Real Business Value
What we achieved
-
50%
tickets automated
-
147
total reports generated
-
1200+
man-hours optimized
To who
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Industry Chemical Distribution
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Products: HCL IntelliOps
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Region Global
Overview
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Part 1
Challenge
The client wanted to enhance productivity by streamlining its digital operations and building a secure IT infrastructure in this complex, ever-growing business landscape.
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Part 2
Solution
The client adopted HCL IntelliOps to maintain its position as a leader in chemical distribution and thrive in a highly challenging business landscape.
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Part 3
Results
147 total reports generated.
The Challenge
The client wanted to enhance productivity by streamlining its digital operations and building a secure IT infrastructure in this complex, ever-growing business landscape. However, a disjointed tools ecosystem and inadequate automation were preventing it from achieving its true potential. The challenges included:
- Threat of non-compliance of patches across the IT ecosystem
- Unoptimized non-actionable alert
- Ineffective adoption and performance of runbook automation
- Frequent high MTTR and MTTD
- Creation of multi-factor authentication (MFA) for ServiceXchange
- Inefficient management of multiple clouds infrastructure
- Identification of key noisy CIs and their resolution
The Solution
The client adopted HCL IntelliOps to maintain its position as a leader in chemical distribution and thrive in a highly challenging business landscape. IntelliOps empowered the client to optimize its operations and build an efficient IT infrastructure through AI-driven observability, and intelligent predictive monitoring by deploying:
- AIOps with machine-learning algorithms
- Intelligent reporting and AI-based predictive analytics
- AI-powered runbook automation capability that leverages AL and ML
- Seamless and evolved enterprise-class monitoring system
- Simple, automated patching process tool
- Hybrid-cloud lifecycle management capability
The Results
By incorporating HCL IntelliOps into its operations, the client realized the following benefits:
- 56.2% noice reduced
- 50% tickets automated
- 147 total reports generated
- 99.9% MTTR reduced
- 1200+ man-hours optimized
About the company
Headquartered in Essen, Germany, the client is a leading chemical distribution company with over 17,000 employees and revenue of EUR 14.4 billion (2022).
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