What we achieved

  • 50%

    tickets automated

  • 147

    total reports generated

  • 1200+

    man-hours optimized

To who

  • Industry Chemical Distribution

  • Products: HCL IntelliOps

  • Region Global

Overview

  • Part 1

    Challenge

    The client wanted to enhance productivity by streamlining its digital operations and building a secure IT infrastructure in this complex, ever-growing business landscape.

  • Part 2

    Solution

    The client adopted HCL IntelliOps to maintain its position as a leader in chemical distribution and thrive in a highly challenging business landscape.

  • Part 3

    Results

    147 total reports generated.

The Challenge

The client wanted to enhance productivity by streamlining its digital operations and building a secure IT infrastructure in this complex, ever-growing business landscape. However, a disjointed tools ecosystem and inadequate automation were preventing it from achieving its true potential. The challenges included:

  • Threat of non-compliance of patches across the IT ecosystem
  • Unoptimized non-actionable alert
  • Ineffective adoption and performance of runbook automation
  • Frequent high MTTR and MTTD
  • Creation of multi-factor authentication (MFA) for ServiceXchange
  • Inefficient management of multiple clouds infrastructure
  • Identification of key noisy CIs and their resolution

The Solution

The client adopted HCL IntelliOps to maintain its position as a leader in chemical distribution and thrive in a highly challenging business landscape. IntelliOps empowered the client to optimize its operations and build an efficient IT infrastructure through AI-driven observability, and intelligent predictive monitoring by deploying:

  • AIOps with machine-learning algorithms
  • Intelligent reporting and AI-based predictive analytics
  • AI-powered runbook automation capability that leverages AL and ML
  • Seamless and evolved enterprise-class monitoring system
  • Simple, automated patching process tool
  • Hybrid-cloud lifecycle management capability

The Results

By incorporating HCL IntelliOps into its operations, the client realized the following benefits:

  • 56.2% noice reduced
  • 50% tickets automated
  • 147 total reports generated
  • 99.9% MTTR reduced
  • 1200+ man-hours optimized

About the company

Headquartered in Essen, Germany, the client is a leading chemical distribution company with over 17,000 employees and revenue of EUR 14.4 billion (2022).

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