What we achieved

  • 95%

    tools available

  • 99.9%

    noise reduced

  • 3600+

    man-hours optimized

To who

Overview

  • Part 1

    Challenge

    The client was looking to optimize its IT operations to function seamlessly and enhance productivity.

  • Part 2

    Solution

    The client deployed HCL IntelliOps to address the problems and retain its position as an important regional player in the gas distribution industry.

  • Part 3

    Results

    10 business performance dashboards created.

The Challenge

The client was looking to optimize its IT operations to function seamlessly and enhance productivity. However, inadequate automation and lack of visibility were preventing it from achieving its goals. Some of the challenges faced are listed below:

  • High manual effort for SMEs
  • Non-actionable alert optimization
  • Identification of the noisy configuration items
  • Manual VM Provisioning
  • Lack of clarity and insights due to paucity of dashboards
  • Complex multi-cloud environment
  • High mean-time-to-detect (MTTD) and resolve (MTTR) incidents
  • Optimizing the adoption and performance of runbook automation

The Solution

The client deployed HCL IntelliOps to address the problems and retain its position as an important regional player in the gas distribution industry. IntelliOps enabled the client to streamline its IT operations through AI-driven observability and intelligent predictive monitoring after utilizing:

  • AIOps with machine-learning algorithms
  • Intelligent reporting and AI-based predictive analytics
  • An AI-powered runbook automation capability that leverages AI and ML
  • An automated, simplified patching process
  • A hybrid-cloud lifecycle management capability for optimal governance and monitoring
  • Monitoring and management of heterogeneous IT infrastructure

The Results

  • 95% tools available
  • 99.9% noise reduced
  • 64% tickets automated
  • 10 business performance dashboards created
  • 3600+ man-hours optimized

About the company

Headquartered in England, the client is a leading regional gas distribution company with over 6k employees, and a revenue of GBP 2.90 million (2022).

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