Mining Leader’s Journey to IT Optimization with HCL MyXalytics

The Challenge

If you think of a metal and mining industry with $30+ billion revenue and over 90,000 employees, you’d imagine they would have a vast and complex IT infrastructure. Think, that size, that’s not just a company. That’s a giant in the marketspace. Extracting raw materials that power our world, this mining titan had an inoperable IT ecosystem connecting them. Crucial information was missing from their data analytics prohibiting their ability to make timely business decisions.

The company lacked transparency in their IT infrastructure. The reporting mechanism they were utilizing only offered a “one-size fits all” approach. This made identifying gaps to corporate operations and developing workable solutions challenging. Also IT operations was devoid of IT Infrastructure Library best practices, resulting in a rising tide of missed SLAs. Those SLAs serve as contracts that guarantee a certain level of IT service uptime or performance. Every breach meant penalties and bleeding valuable company resources.

The company’s IT lacked a proactive approach, they were frankly ill-equipped to even have one. Reacting to emergencies instead of anticipating them caused issues and critical incidents to spiral out of control, because they didn’t have a mechanism to predict or flag potential issues.