HCL Verse is excited to present HCL Verse 3.1! What better way to present the latest and greatest of Verse than through the story of three individuals at Baldwin Designs who found common daily problems easily solved with the feature updates of Verse 3.1?
In the bustling office space of Baldwin Designs, Sarah, Lukas, and Daniel find themselves navigating through the challenges of their daily work routines. However, with the introduction of HCL Verse, their workdays are about to become more productive, efficient, and enjoyable.
Chapter 1: Message Recall
As Sarah starts her day, she stumbles upon a distressed Daniel who sent an email with the necessary attachment.
“It’s going to be a productive day!” Sarah thought to herself. Walking in through the glass doors to the office space of Baldwin Designs, she noticed the new stained-glass decal that had been applied over the weekend. The bright sunlight casting the company colors onto the floor reminded her of her vacation to Spain last year, bringing her thoughts of the warm Spanish sun.
Her daydreaming was abruptly ended by a shout from Daniel’s office.
“No, no, no….NO!!!!”, he screamed as Sarah stopped in to see what all the noise was about.
“Anything I can do to help Daniel?” Sarah asked.
“Not unless you can turn back time and let me send this email again, but with the proposal this time! It is going to look so unprofessional if the customer sees this without the document attached.” Daniel was deflating back into his chair, misery written all over his face.
Fortunately, Sarah knows just the solution in HCL Verse – the “Message Recall” option.
“Just open up the sent folder and find the email”, she explained, “Now, in the actions for the mail you can find the ‘Recall Message’ option. Click ‘Select All’ and ‘Recall even if it has been read’ and then hit ‘Recall Message’ button.”
With a few clicks, she saves the day and earns Daniel’s heartfelt gratitude.
“What can I ever do to thank you Sarah?” exclaimed Daniel.
As Sarah was leaving his office she turned back, smiled, and said “Coffee, creamer and a cake. Somewhere around 11:30 should be about the right time.” And with that she was gone, across the office floor and into her own office to start her day.
Chapter 2: Templates
Overwhelmed by the task of sending out repetitive monthly town hall meeting notices, Lukas finds himself reminiscing about a recent training email he had skimmed.
“Go and find the last one, copy it to the clipboard, start a new mail, paste in the contents, add the recipients, set the title for this month’s meeting date…” Lukas mutter, recalling the dreaded monthly email.
It always took so long, and that didn’t even include finding all the new agenda items. If only he could set up a template that he could complete each month!
“Ah ha!” Lukas exclaims as the word ‘template’ bounced around inside his mind before connecting with a memory of some training email he’d seen last week.
In his Verse email, Lukas typed ‘template’ into the search bar and grinned to himself. There it was the training email from last week, listing all the new features HCL Software had delivered in the latest version update of HCL Verse.
‘Templates are a way of creating an email once and using it time and again’ he read. “Well, that looks like it could be useful,” he thought to himself, “Let’s try it out!”
In the next 5 minutes, Lukas had set up 3 templates of emails that he would need to send on a regular basis, including the dreaded monthly town hall meeting notice. Thrilled with this newfound efficiency, Lukas celebrates with coffee, humming the same ‘Walking on Sunshine’ tune he’d heard Sarah humming that morning.
“It’s going to be a great day!” he exclaims.
Chapter 3: Calendar Improvements
As Sarah and Lukas share their morning successes, they decide to explore more features in the recent release of HCL Verse 3.1. Intrigued by what he’d discovered earlier, Lukas noticed ‘Calendar Improvements’ was one of the trainings. He thought to himself, “It’s often hard to find a meeting time with Sarah and Daniel together. This new ‘Suggested Times’ feature would be ideal for getting us together and saving me time comparing their calendars endlessly.”
Lukas realizes they have an event coming up and need to have a meeting with Daniel, who is the Client Account Manager, and Sarah, the Lead Designer. “What better time to try about suggested times that now!” he exclaims. Lukas opens his email, clicks on ‘new calendar entry,’ types Sarah and Daniel’s names, adds a subject and clicks on ‘check the times suggested.’
“Ha, would you look at that!” he exclaimed, “Monday at 3pm is the next time we are all available. Awesome!”
Chapter 4: Online Meeting Preferences
With the quote approved by the customer, Daniel rushes to Sarah’s office. “They liked the quote!” he booms as he got to Sarah’s door.
“Awesome! Let’s set up a meeting to discuss the next steps. This won’t take long,” Sarah affirms.
Sarah recalls the new HCL Verse feature of ‘Online Meeting Preferences’ where she can create Sametime meeting rooms ahead of time and allocate them to meeting invites. Having already created four meeting rooms with different permission restrictions, Sarah ensured a secure and productive conversation. Now all she must do is select from the list of online meetings and Bam! In less than a minute, she had sent an invite sent to Daniel.
Chapter 5: Enhancing Contact Management
Back at his desk, Daniel realized one thing he hadn’t done was add his new customer to his list of contacts. With Verse, he is easily able to create a contact profile by selecting ‘Add Sender to Contacts.’ Here, Daniel is able to add the contact’s information such as email, job title, mobile number, company name, and a profile photo, making it easier to remember and recognize his new contact.
‘Putting a face to the name,’ he chuckles to himself as he clicks ‘save’ on Fred’s contact.
As the day draws near the end, Sarah, Lukas and Daniel gather in the front lobby, admiring the beautiful stained-glass decals on the front doors.
“They put me in a great mood today and I got a ton of work done!” Sarah recounts.
“Me too!” Lukas agreed, “Mind you, I think that new version of Verse we have might have helped a little.” Lukas laughed. Sarah and Daniel couldn’t help but nod and smile in agreement.
This great team credits HCL Verse for boosting their productivity and teamwork, making their time in the office more efficient and enjoyable. With a sense of relief and excitement, they look forward to additional features being supported by the powerful tool of HCL Verse.
HCL Verse is a proven and trusted enterprise email platform that empowers business users without exposing your organization to security risks. Start your own HCL Verse story with new v3.0! Contact us to get started.