Struggling with user experience and resource constraints?

HCL CLARA AI virtual assistant

Struggling with user experience and resource constraints?

Humanize end-user experience with a GenAI-powered digital colleague. As user expectation continues to rise and become more complex, businesses are challenged by the limitation of available resources. The hurdles to a top-notch user experience include:
  • Low first call resolution rate leading to repetitive and sluggish follow-ups
  • Complex self-service systems lacking agility and user-friendliness
  • Linguistic barriers hindering effective communication
  • High operational cost due to resource-intensive 24*7 support
  • Inconsistent and unreliable responses due to a lack of intelligent custom knowledge management capabilities

HCL DRYiCE Lucy seamlessly blends advanced GenAI capabilities with human-like interactions, to revolutionize end-user experience, increase productivity, and foster innovation for global enterprises.

Our Lucy Benefits

Deploy a GenAI-powered digital colleague

Lucy leverages GenAI-fueled advanced NLP, enabling users to engage in intuitive natural conversations, resulting in a superior user experience.

Instant end-user issue resolution

From unaided automation and self-healing of recurrent issues to offering step-by-step guidance, Lucy helps customers solve issues efficiently.

Continuous learning and evolution

Lucy continuously evolves and gets smarted through usage and supervised training.


By automating tasks that would otherwise require manual intervention, Lucy helps reduce operational costs.

Unlock competitive advantage

Embracing innovative technology like Lucy positions the enterprise as a forward-thinking organization, giving it a competitive edge in the market.

Our Impact


Improvement in ticket deflection


Improvement in CSAT

3+ MN

Active users


Active use cases

Will Your Investments Yield Desired Results?

HCL CLARA AI virtual assistant

Will Your Investments Yield Desired Results?

Find out now! Calculate your savings with Lucy ROI.