HCL HERO: A BigFix Administrator’s Best Friend

HCL HERO offers features like multi environment monitoring, smart runbooks library and predictive KPIs for issue prevention, specifically designed to help BigFix Administrators to:

• Ensure that fixlet action reach most/all the endpoints

• Reduce downtime of top level relay

• Detect and prevent misconfiguration issues

• Prevent compliance delay by predicting BESServer, FillDB and Relay overload

About HERO For BigFix

Enterprises depend on BigFix to keep Windows, Mac and Linux endpoints (servers, laptops, and other types of devices) continuously patched, secure and compliant with internal security and regulatory policies. HCL HERO enables IT administrators to easily monitor the health of their servers and perform informed recovery actions with specialized Runbooks, keeping their multiple BigFix environments responsive and reliable. HERO suggests solution for the know problems and provides an extensible runbook library that helps quickly find a solution for not know problems. The BigFix Administrator can create his own runbooks, and share them among all the operators.

Detect & Understand Hidden Issues

HERO helps to detect if Servers, Relay and components (FillDB, GatherDB, WebReports) are not performing as expected, due to peak, network delay, or misconfiguration. HERO works even if the BigFix infrastructure is down.

Perform Root Cause Analysis

HERO combines tracking of specialized BigFix KPIs (stored in a Big Data platform) and machine-learning capabilities to recognize, for instance, when the FillDB buffer directory increases unexpectedly, and thus raise the risk level.

Run The ​Solution​

The operator can change the BigFix Server configuration to allow, for instance, FillDB to start working again as needed. HERO provides instruction for the operators, and automatically executes the recovery procedure when possible.

Prevent ​Issues​

HERO provides actual KPIs, such as active threads and number of connected endpoints, for BigFix Administrators to monitor and analyze performance. HERO provides trend estimation of KPIs to predict compliance delay & overload time.


BESServer, BESRelay, BESFillDB, MSSqlServer/DB2, WebUI, WebReports, BESClient, BESGatherDB, Plug-in Portal


Defined by HCL Software specialists


Recommended by HCL Software specialists

10+ KPIs

Defined by HCL Software specialists

HCL HERO speedups product service maintenance

HERO is a product specific solution that, leveraging Big Data and Machine Learning, helps to maintain the BigFix environment by bringing AIOps use cases to manage the implementation. HERO effectively combines centralized application monitoring with Runbook automation, providing a solution dedicated to BigFix, that makes the BigFix infrastructure easy to control and hassle free.

Out-of-the-box monitors and runbooks​

Eliminate the need to manually maintain custom monitor scripts. Open platform to integrate predefined custom monitor scripts and runbooks. More than 20 monitors and 20 runbooks provided within solution.

Prediction on KPIS trends

Provide actual KPIs, such as active threads and number of connected endpoints. Provide AI-powered trend estimation of KPIs to predict potential problems (compliance delay, overload time).

Failure prevention​

Provide intuitive dashboard with warnings and errors prioritization and email notifications. Control BigFix health before product performance will be affected.

Achieve optimum performance​

Get insights on your infrastructure weaknesses. Monitor critical infrastructure components (BESServer, BESRelay, BESFillDB, MSSqlServer/DB2, WebUI, WebReports, BESClient, BESGatherDB, Plug-in Portal). Plan resources allocation.

Try HCL HERO Today.

Bring the benefits of Artificial Intelligence (AI) technology to customers with HCL HERO.

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You will learn how you can

  • Create customer journeys, segmentation and targeting with the right offer.
  • Deliver tailored, relevant and compelling offers on every channel—inspiring customers.
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