-
Products
- Alphabetical List
- Business & Industry Applications
- Cybersecurity
- Data and Analytics
- AI and Intelligent Operations
- Total Experience
- Sovereign Collaboration
- Specialized Software
- HCL Actian
- HCL Actian Data Platform
- HCL Actian Ingres
- HCL Aftermarket Cloud
- HCL AppScan
- HCL Automation Orchestrator
- HCL Automation Orchestrator Suite
- HCL BigFix
- HCL CAMWorks
- HCL Clara
- HCL Commerce Cloud
- HCL Connections
- HCL Customer Data Platform
- HCL DataConnect
- HCL DFMPro
- HCL Discover
- HCL Domino
- HCL DX
- HCL DevOps Code ClearCase
- HCL DevOps Code RealTime
- HCL DevOps Deploy
- HCL DevOps Plan
- HCL DevOps Model RealTime
- HCL DevOps Test
- HCL DevOps Test Embedded
- HCL DevOps Velocity
- HCL Glovius
- HCL Hero
- HCL iAutomate
- HCL iControl
- HCL Informix
- HCL IntelliOps
- HCL IntelliOps Event Management
- HCL iObserve
- HCL Leap
- HCL Link
- HCL Mainframe Solutions
- HCL Marketing Cloud
- HCL MyCloud
- HCL MyXalytics
- HCL Nippon
- HCL Notes
- HCL Now
- HCL OneDB
- HCL SafeLinx
- HCL Sametime
- HCL Secure DevOps
- HCL SoFy
- HCL SX
- HCL TX Platform
- HCL Unica
- HCL Vector Analytics
- HCL Verse
- HCL Volt MX
- HCL Workload Automation
- HCL Z Asset Optimizer
- HCL Z Abend Investigator
- HCL Z and I Emulator
- HCL Zeenea Data Discover Platform
- HCL Zen Edge Data Management
- HCL Aftermarket Cloud Aftermarket-led growth platform
- HCL Commerce Cloud Enterprise e-commerce for B2C and B2B
- HCL CDP Flexible and customizable customer data platform
- HCL Discover Behavioral insights for customer journeys
- HCL Marketing Cloud Fueling precision marketing at scale with AI
- HCL Unica Enterprise marketing automation platform
- HCL AppScan Scans for application vulnerabilities
- HCL BigFix Secure endpoint management
- HCL BigFix Compliance Ensure security with continuous, real-time compliance monitoring
- HCL BigFix CyberFOCUS Supercharging IT operations to secure the enterprise
- HCL BigFix Remediate Automate, remediate & secure endpoints
- HCL Actian Empowers the data-driven enterprise
- HCL Actian Data Platform Data services suite; flexible deployment
- HCL Actian Ingres Legendary transactional RDBMS
- HCL DataConnect Low-code integration platform
- HCL Zeenea Data Discover Platform Cloud-native data governance solution
- HCL Zen Embeddable edge data management
- HCL Automation Orchestrator Suite Accelerate IT and business automation
- HCL BigFix Secure endpoint management
- HCL BigFix AEX AI-driven employee experience accelerating productivity and innovation
- HCL BigFix Enterprise+ An all-in-one IT infrastructure automation offering enabling you to stay ahead of cyber threats
- HCL BigFix Workspace+ Fueling GenAI within the Digital+ experience
- HCL iControl HCL iControl is a business flow and process observability solution
- HCL MyXalytics Cloud finOps visibility and insights
- HCL SX Service management for everything-as-a-service delivery
- HCL Workload Automation Simplify and automation business workflows
- HCL Connections Collaboration and task management in one workspace
- HCL Domino Rapid application development platform
- HCL Leap No code citizen app dev
- HCL Link Connectivity across your digital ecosystem
- HCL Notes Comprehensive email and collaboration hub
- HCL SafeLinx Secure and flexible remote access to enterprise applications
- HCL Sametime Secure meetings, video, and chat communications
- HCL Verse Smart and secure enterprise email for seamless workflow
- HCL Augmented Network Automation (SON)Intelligent RAN automation platform
- HCL Automation Orchestrator Suite Accelerate IT and business automation
- HCL DFMProCAD integrated Design-for-Manufacturing platform
- HCL CAMWorksCAM for machining productivity
- HCL GloviusModern lightweight CAD Viewer
- HCL Mainframe Optimization Optimize, modernize, and innovate your mainframe investments
- HCL Secure DevOps Automated testing and security scanning
- Industries
- Partners
-
Persona
- HCL Commerce Cloud Enterprise e-commerce for B2C and B2B
- HCL CDP Flexible and customizable customer data platform
- HCL DX The DXP for the moments that matter
- HCL Marketing Cloud Fueling Precision Marketing At Scale with AI
- HCL Unica Enterprise marketing automation platform
- HCL Volt MX Multi-experience low code app dev
- HCL Actian Ingres Legendary transactional RDBMS
- HCL Actian Data Platform Data services suite; flexible deployment
- HCL AppScan Scans for Application Vulnerabilities
- HCL BigFix Secure endpoint management
- HCL BigFix AEX AI-driven employee experience accelerating productivity and innovation
- HCL BigFix Enterprise+ An all-in-one IT infrastructure automation offering enabling you to stay ahead of cyber threats
- HCL BigFix Workspace+ Fueling GenAI within the Digital+ experience
- HCL DataConnect Low-code integration platform
- HCL Foundry Secure Backend Services
- HCL iControl HCL iControl is a business flow and process observability solution
- HCL MyXalytics Cloud FinOps visibility and insights
- HCL SX Service management for everything-as-a-service delivery
- HCL Universal Orchestrator Orchestrate and optimize business automation
- HCL Vector Analytics A high-performance, secure vectorized columnar analytics database
- HCL Workload Automation Simplify and automation business workflows
- HCL Zen Embeddable edge data management
- Learn & Support
What we achieved
-
90% adoption of self-service tools
-
Flexible cloud deployment
-
13% faster back-office processing
To who
-
Industry: Utility - Energy
-
Products: Digital Experience, Unica
-
Region: EMEA/Italy
Overview
-
Part 1
Challenge
Edison Energy needed to deliver energy to its customers in a way that was fast, scales to meet the business needs, and reduced emissions.
-
Part 2
Solution
HCL DX was picked as the flexible digital platform which allows them to meet their objectives and drive success.
-
Part 3
Results
The company delivered a platform their customers could trust with a more than 90% adoption of new self-service tools.
The Challenge
Scalability and Speed!
Edison Energy sells electricity and natural gas. They are one of the oldest energy suppliers in Europe and among the largest in Italy. Since 2012 they have been a subsidiary of the EDF group (Électricité de France).
Anna D'Intinosante, Head of the Digital Marketing and Business Innovation group in the Information and Communication (ICT) division of Edison, was interviewed for this story. She relays with pride that Edison is at the forefront of the renewable energy transition that focuses on sustainability, energy efficiency, digitization and the final delivery of energy goods into the market. Their goal is to produce 40% of their energy exclusively from renewable sources by 2030.
In the wake of this drive to renewables, innovative IT strategies have emerged (since 2019) for the entire Edison Energy commercial division. Their additional goal is to have customer and business-centric solutions that guarantee scalability and speed, along with a reduction in the emissions produced by our electricity generation fleet, in line with the country's decarbonization objectives.
But how could they going to successfully manage their mission?
“Our partnership with the HCL DX team and adoption of the platform has made it possible for Edison Energy to capitalize on a cloud deployment to simplify technology integrations and enable premium support of our ecosystem for a better customer experience”
—Anna D'Intinosante
Head of the Digital Marketing & Business Innovation group ICT division of Edison
The Solution
Edison’s Strategy + DX = a perfect fit
Edison engaged with the HCL DX team to relay their mission and strategy and with the DX platform they were able to integrate processes and tools seamlessly to achieve the efficiencies for the organization and a compelling user experience for their customers.
For their territorial telemarketing and selling channels, Edison had made architectural choices to guarantee the scalability that would allow them to increase their strength in volume of sales, and the speed needed to offer their customers the best possible experience. Their technology choices were compatible with and integrated perfectly with their DX environment.
Edison has also chosen to combine the capabilities of the DX platform with the features in HCL Unica. With the Unica Interact module it was possible for them to customize the user experience for after-sales processes, which were previously handled by telephone.
For their customers it is a modern, and above all, an easy and accessible user experience that masks all the backend complexities which are typical for the energy business sector.
By combining these services and making them available directly to their customers they have seen a notable upturn in the metrics data collection from the first quarter of this year. In fact, they are seeing transaction completion rates of more than 90% due to the new, self-service nature of their site and current offerings. And their back-office processing rate is now 13% faster for files coming from their various digital channels.
The Results
In recent years, Edison has begun to use modern IT architectures based on microservices, containerization, and cloud services, and the HCL DX technology fits perfectly with Edison’s digital direction.
In fact, Edison’s partnership with HCL is making their vision a reality, because it supports these strategic needs:
- The ability to capitalize on cloud, which simplifies the integration of the various technologies that make up their business environment
- The ability for Edison to better support their digital environment, which is part of their broader and more ambitious plan of creating a customer-centric technological ecosystem
Today, their technology journey continues and is driven by these 3 fundamental goals that are at the forefront of all their business decisions.
- Know your customer
- Support your customer
- Attract new customers
The future is bright for Edison, which means it is also bright for its customers as Edison strives to advance their technology, give their customers an exceptional digital experience and reduce emissions to help the planet.
About the company
Edison Energy is the Edison Group company, dedicated to the sale of electricity and natural gas to its end customers. They are one of the oldest energy suppliers in Europe and among the largest in Italy.
Related Capabilities
Business & Industry Applications
Robust business applications designed to set a new benchmark in organizational efficiency. Encompassing marketing, e-commerce, value chain, and behavioral insights.
Learn moreAI and Intelligent Operations
AI and automation combined with simplicity, security and ease of use — empowering you to make informed decisions, predict market trends and enhance agility and efficiency to an unprecedented degree.
Learn moreTotal Experience
TX software that interconnects the best to solve the most complex challenges organizations face, incorporating customer experience (CX), employee experience (EX), user experience (UX) and multi-experience (MX).
Learn moreData and Analytics
The tools you need to distill complex data into clear, actionable insights — to predict outcomes, profile customers, optimize operations and identify new opportunities through data patterns and market analysis.
Learn moreCybersecurity
Vulnerability detection, mitigation and remediation solutions that deliver secure DevOps and compliance from application to endpoint.
Learn more