HCLSoftware Unleashes New DRYiCE Intelliops Features to Enable Business Excellence With AI at the Forefront

Full-stack integrated offering based on artificial intelligence (AI) to facilitate businesses in delivering resilient, predictive, and always-on digital services that adapt to the changing market demands and technological advancements.

Publish Date: July 3, 2023


HCLSoftware, a leading global technology company, announced the launch of DRYiCE IntelliOps V2.0 (IntelliOps), a comprehensive, integrated, and AI-first full-stack offering aimed at organizations that require an infusion of advanced AIOps to boost their operations ecosystem.

To support user expectations for continuous digital services, enterprises have invested heavily in complex digital solutions. However, a few challenges impede their progress. The most pertinent is siloed implementation of AI and automation point solutions, that are aimed at addressing a particular symptom rather than the underlying cause of an IT issue. This leads to delayed response time and no insight into the business impact of the issue. Enterprises need a proactive and predictive AIOps and observability solution. HCLSoftware offers a holistic ITOps management solution – IntelliOps.

IntelliOps combines artificial intelligence and machine learning to automate IT operations processes such as monitoring, event correlation, anomaly detection, and probable remediation. With IntelliOps, organizations can realize the ROI that extends beyond operational costs; it encompasses optimization of manual effort, streamlined tooling, and process compliance to ensure operational resilience. Its unique consumption model allows customers to select between full-stack On-Prem and Cloud-based, or from a range of industry-leading HCLSoftware IP solutions.

“IntelliOps is a first-of-its-kind integrated AI-first stack that embraces advanced AIOps to accelerate transformation for our clients into generative enterprises. HCLSoftware is at the forefront of AI and GenAI evolution, envisioning rapid technological innovation across AIOps to revolutionize and disrupt the prevailing operational ecosystem ethos.

With its unique consumption model, IntelliOps not only promises an enhanced ROI, but also assures resilient and defined business outcomes." said Kalyan Kumar, Chief Product Officer, HCLSoftware.

“AIOps is a critical ingredient for modern IT operations teams, as it will help streamline IT processes, improve application performance and availability, and reduce operational costs,” said Stephen Elliot, Vice President, IDC Group. “Collecting and analyzing observability, workload automation, unified reporting and FinOps, cloud lifecycle management, and compliance management offers a broader valuable footprint for technology leaders”.