Off-highway equipment often operates in remote, harsh environments, making logistics and service delivery challenging. This pressures the aftermarket service provider to maintain accurate inventory levels and efficiently resolve and preempt failures, as equipment uptime at all time is extremely critical. Most ERP, EAM, FSM and alternative products only partially address these needs and generalize the approach to asset lifecycle management, thereby falling short of maximizing an asset's lifetime value. Leading OEMs, dealers, and service providers have taken a holistic approach using HCL Aftermarket Cloud, which drives customer-centricity and growth across all service and sales channels.

Industrial machinery often involves heavy customization, making it difficult to standardize aftermarket services. Global manufacturers face additional challenges with disparate ERPs that offer no real-time visibility into SKU pricing and stock availability. Furthermore, aftermarket teams are missing the opportunity to make a sustainability impact, despite industrial customers reporting a higher affinity for sustainable products and services and a willingness to pay a premium. Leading industrial machinery manufacturers and wholesale industry suppliers rely on HCL Aftermarket Cloud to overcome these challenges and maximize their business.

The automotive industry has long since traveled from satisfying customers to delighting them. Consumers expect quick, affordable, and high-quality service, so the tight labor market, knowledge silos, and disparate internal systems are not helping the case of manufacturers and dealers. Leading automotive manufacturers, dealers, and service providers are taking advantage of HCL Aftermarket Cloud to leap ahead of the competition, cut operation costs, and grow profitably while doing their bit for the planet.