HCLSoftware Simplifies Enterprise AI Adoption with HCL BigFix AEX

NOIDA, India (September 30, 2025) - HCLSoftware, a global leader in enterprise software solutions and the software division of HCLTech, today announced the launch of HCL BigFix AEX v12, a transformational leap forward in enterprise-grade Agentic AI development.

Enterprises are racing to automate tasks and elevate customer and employee experiences, but they’re held back by fragmented tools, siloed AI scripts, long development cycles, and low accuracy due to poor contextual reasoning. These limitations create complexity, inflate costs, and block measurable ROI. What organizations need is a unified Agentic AI platform that reduces barriers to adoption and accelerates innovation. This is where HCL BigFix AEX v12 steps in - making advanced AI adoption simpler, faster, and more accessible for every enterprise team.

At the heart of this release is the Agentic AI Studio, a no-code/low-code platform that enables functional and development teams alike to design, orchestrate, and deploy intelligent multi-agent systems with unprecedented speed and simplicity. With a drag-and-drop canvas, custom tool integration, and multi-agent orchestration, it significantly lowers the barrier to building enterprise AI solutions.

“HCL BigFix AEX v12 sets a new benchmark for enterprise AI automation”, said Navin Sabharwal, Executive Vice President and Portfolio Manager, HCLSoftware. “Unlike siloed tools or static bots, it unifies agents, automation, and intelligence into one enterprise AI fabric - turning conversations into closed-loop execution across ITSM, HRMS, ERP, CRM, and cloud. It is built on an OS-like foundation for governance, observability, and future innovation.”

Next-Generation AI Agents for the Enterprise

This product version introduces AI agents that think, reason, act, and improve, going beyond static automation to deliver dynamic, context-aware responses. These agents prioritize tasks, resolve incidents autonomously, and continuously improve, freeing people to focus on innovation and strategic goals.

HCL BigFix AEX v12 redefines what’s possible for AI-driven enterprise automation. Agentic AI Studio gives every team, not just IT, the power to create intelligent agents that autonomously execute tasks, adapt in real time, and optimize outcomes, a new paradigm for intelligent, scalable operations.

“BigFix AEX v12 underscores HCLSoftware’s commitment to delivering AI innovation that drives real business outcomes,” said Kalyan Kumar, Chief Product Officer, HCLSoftware. “By combining powerful automation with enterprise-grade scalability, this release helps organizations accelerate digital transformation, improve resilience, and unlock new levels of efficiency across their operations.”

This launch supports HCLSoftware’s long-term vision of enabling autonomous enterprise operations, where human-like digital agents work intelligently behind the scenes to orchestrate tasks, accelerate service delivery, and optimize performance at scale.

About HCLSoftware

HCLSoftware is a global leader in software innovation and the software division of HCLTech. We develop, market, sell, and support transformative solutions across various industries, including business and industry, intelligent operations, total experience, data and analytics, and cybersecurity. Our commitment to customer success and our core values of integrity, inclusion, value creation, people-centricity, and social responsibility drive us to deliver best-in-class software products that empower organizations to achieve their goals. With a rich heritage of pioneering spirit, HCLSoftware serves more than 20,000 organizations, including a majority of the Fortune 100 and almost half of the Fortune 500. Discover how we can assist you in achieving your goals.