What we achieved

  • Turnaround

    shortened from 4 days to 1-1.5 hours

  • Time

    slashed from 7 days to 2 hours

  • Attainment

    of 90% automation across tools

To who

  • Industry Supply Chain

  • Products: HCL MyCloud

  • Region Global

Overview

  • Part 1

    Challenge

    Inadequate functionality for scheduling, running jobs and managing inventory.

  • Part 2

    Solution

    HCL MyCloud is a pro-active hybrid cloud management platform equipped with a self-service catalogue that ensures robust governance and control across multi-cloud environment.

  • Part 3

    Results

    Automation of 28 use cases, encompassing 5 middleware (IIS, Tomcat, Apache, Jboss, Jboss DM) and 4 DBs (PGSQL, MYSQL, MSSQL and DB2) and load balancer.

The Challenge

Tackling the intricacies of a diverse user base within various internal organizations, the company encountered hurdles including:

  • Inadequate functionality for scheduling, running jobs and managing inventory
  • Lack of visibility throughout the IT infrastructure
  • Notable delays in provisioning for non-IT users

The Solution

HCL MyCloud is a pro-active hybrid cloud management platform equipped with a self-service catalogue that ensures robust governance and control across multi-cloud environment. By leveraging MyCloud, requesters can effortlessly initiate requests for various offered catalogues. These catalogues are neatly grouped into three distinct categories: Vanilla Servers, Middleware Servers and Database Servers. Each catalogue can be requested either as an independent request or as part of a HA solution, tailored to specific needs.

MyCloud takes the reins for both Day 0 and Day 1 tasks through seamless integrations with diverse tools within the environment leading to an impressive 90% automation rate, further augmented by ongoing efforts to fully automate the provisioning workflow.

The Results

  • Automation of 28 use cases, encompassing 5 middleware (IIS, Tomcat, Apache, Jboss, Jboss DM) and 4 DBs (PGSQL, MYSQL, MSSQL and DB2) and load balancer
  • Middleware Turnaround shortened from 4 days to 1-1.5 hours
  • VM Provisioning Time slashed from 7 days to 2 hours, reflecting an 85% reduction
  • Attainment of 90% automation across tools
  • Database Turnaround reduced from 7 days to 1.5-2.5 hours
  • Facilitated user onboarding for both end IT users and operation teams (BAU and migration track)
  • Successfully aided in achieving 63% progress towards the annual target for application migration

About the company

Renowned for exceptional customer service and innovative products, the Swiss insurance stands as a leading player within Switzerland’s insurance landscape. Employing a workforce of over 9000 individuals, the company’s operations span across Europe.

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