What we achieved

  • 100% Nippon rollout to Offshore team​

  • 85%​ Reduction in lead time of ticket​

  • 50%​ Improved productive effort from Feb’20

To who

  • Industry: Healthcare

  • Products: Nippon

  • Region: NA

Overview

  • Part 1

    Challenge

    Customer concern on team availability during remote work​

    High ticket closure and lead time​

  • Part 2

    Solution

    We plotted the productivity distribution of FTEs in 3*3 matrix with Y axis as a composite output score and X-axis as actual hours​

    Distribution gives a view of different cohorts of productivity among employees​ 

  • Part 3

    Results

    Visible changes in individual member accountability and transparency with less breaks, on-time and on-call availability​.

     

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