What we achieved

  • 98%

    faster environment deployments

  • Enhanced

    agility and responsiveness

  • Streamlined

    delivery and improved governance

To who

Overview

  • Part 1

    Challenge

    To be more agile in deploying new applications and customer services, the global bank sought to automate previously manual processes and transform application delivery in the cloud.

  • Part 2

    Solution

    The bank applied HCL DevOps Deploy software to automate development processes and bring new applications and services online more quickly.

  • Part 3

    Results

    • 98% reduction in time required to deploy new application environments.
    • Increased the IT department’s ability to quickly adapt to meet new internal and external customer requirements.
    • Streamlined application delivery by enhancing visibility into, and automating, development and testing processes.

The Challenge

“We like to disrupt a bit,” says a key developer and DevOps engineer at the bank, as he explained how his company takes a different approach to banking than its larger competitors. “We operate with a strong regional and community focus, and we’ve set ourselves up to be agile, delivering code and services quickly, but just as importantly, establishing a reliable and easy-to-manage development cycle.”

The bank needed new applications to be deployed in minutes and new environments to be delivered much more quickly than the five weeks it typically took. “Our bank’s customers want their services now; and they typically want access from their smartphone or device. We had significant issues with delivering in a timely manner and keeping pace with our competition,” says the DevOps engineer. “We ended up with process bloat and were looking for ways to operate differently and respond to our customers – both internal and external - more quickly. I think any IT group operating in a company the size of our bank experiences pain associated with delivery times and the management of environments. I’m sure we’re not the only organization with thousands of spreadsheets managing enumerable processes throughout the operation.”

 

The Solution

To ease and streamline the governance of, and increase visibility into, its development environment, the bank implemented HCL DevOps Deploy software.

On the DevOps side, the team piggy-backed on a DevOps Deploy software implementation already underway with the bank’s ITSM group, which was seeking to automate infrastructure builds. “We took one look at DevOps Deploy and saw it suited our needs perfectly. It paired really well with our existing tool chain and made the decision easy,” he says. The DevOps Deploy software facilitates the governance and traceability of development processes and provides critical automation. “We’ve removed a lot of the manual intervention from our process,” says the DevOps Engineer. “DevOps Deploy automates so much of the step-by-step processes that we previously managed with spreadsheets and paper.”

 

The Results

With the newfound ability to deploy applications in minutes and reduce full environment deployment times from five weeks to a half-day, the DevOps Engineer sees a marked improvement in the relationship between his department and its internal customers—the bank’s business units. “The business is coming to us; and we’re not asking them for a significant amount of money and time to deliver a full-blown new service. We’re delivering fully tested services incrementally, and they realize the benefits quickly.”

Additionally, the DevOps team is servicing more internal departments than it was able to previously. “Some areas of the business would’ve been neglected by IT - not deliberately, but because we didn’t have the capacity - are now seeing benefits flow to their particular customers.”

“HCL DevOps Deploy allows us to disrupt, mainly due to the agility we’re able to deliver and pivot on,” says the DevOps Engineer. “We can deliver solutions quickly, and if that solution isn’t right, we’re able to adapt quickly and change to something, which better meets the business requirements.”

 

About the company

The regional bank has more than 7000 staff, 1.5 million customers, and has assets under management of more than $60 billion, with market capitalization of around $4 billion.

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