Breaking Barriers in Telecom: A DevOps Transformation
What we achieved
-
$3.3 million
annual savings via automation and reduced defects
-
10x
increase in delivery capacity
-
127%
improvement in employee engagement
To who
-
Industry Telecommunications
-
Products: HCL DevOps Test
-
Region Global
Overview
-
Part 1
Challenge
The telecom giant needed an automated solution to decouple integration testing, accelerate delivery, and enable existing teams to operate it efficiently without increasing resource costs.
-
Part 2
Solution
HCL DevOps Test enabled fast, reliable regression testing, continuous testing via 100+ virtual services, real-time dashboards for stakeholders, and utilities to eliminate end-to-end testing bottlenecks.
-
Part 3
Results
DevOps Test delivered $3.3M in annual savings, 10x delivery growth without extra staff, a 127% rise in engagement scores, and accelerated developer velocity across the enterprise.
The Challenge
The telecom giant needed a solution that could:
- Enable development and testing of the integration stack independently from other application environments through automation.
- Improve speed to market and overall efficiency.
- Train and empower existing teams to manage and operate the solution without increasing resource costs.
The Solution
The implementation of our automated software testing tool, HCL DevOps Test transformed the company’s operations by:
- Delivering fully comprehensive, automated regression testing, ensuring quick, reliable, and easy validation of changes.
- Deploying 100 virtual services significantly increased testing efficiency by allowing continuous testing without dependencies on other systems.
- Creating intuitive results dashboards, offering clear and accurate status updates for multiple stakeholders.
- Innovating new utilities to eliminate end-to-end testing issues across the broader ecosystem.
The Results
The adoption of DevOps Test led to impressive business outcomes:
- $3.3 million in annual savings through automation, defect reduction, and improved release success rates.
- 10x increase in delivery capacity, scaling from 100 changes per month to 1,000 per month—without requiring additional skilled engineers.
- Employee engagement scores surged from 41 to 93, improving retention and reducing onboarding and training costs.
- Enhanced velocity for application developer teams, accelerating innovation across the enterprise.
By embracing DevOps automation, this telecom leader overcame its bottlenecks and unlocked new levels of efficiency, cost savings, and employee satisfaction, proving that automation is the key to scaling modern telecom operations.
About the company
A leading global network operator, the company serves over 300 million customers across the world
Share on
Related Capabilities
Business & Industry Applications
Robust business applications designed to set a new benchmark in organizational efficiency. Encompassing marketing, e-commerce, value chain, and behavioral insights.
Learn more
AI and Intelligent Operations
AI and automation combined with simplicity, security and ease of use — empowering you to make informed decisions, predict market trends and enhance agility and efficiency to an unprecedented degree.
Learn more
Total Experience
TX software that interconnects the best to solve the most complex challenges organizations face, incorporating customer experience (CX), employee experience (EX), user experience (UX) and multi-experience (MX).
Learn more
Data and Analytics
The tools you need to distill complex data into clear, actionable insights — to predict outcomes, profile customers, optimize operations and identify new opportunities through data patterns and market analysis.
Learn more
Cybersecurity
Vulnerability detection, mitigation and remediation solutions that deliver secure DevOps and compliance from application to endpoint.
Learn more
Sovereign Collaboration
Sovereign Collaboration software strategically prioritizes autonomy over data. We understand the importance of sensitive information and have designed secure, flexible solutions to protect it.
Learn more
