Build an Effective TX Strategy
Build an Effective TX Strategy
HCL TX platform empowers you to build a total experience strategy that:
- Drives Retention and Loyalty
- Accelerates Digitization
- Delivers Superior Experiences
- Simplifies Your Tech Stack
Get the Gartner guide on "How do I get Started with Total Experience?" to simply the process with a detailed HCL TX Starter template.
Maximize the Value of Citizen Experiences
Maximize the Value of Citizen Experiences
HCL TX boosts citizen engagement by delivering personalized experiences that are consistent every time on every device. Improve employee satisfaction by reducing workloads, optimizing staff resources, and offering citizens more self-service options. Unlock development talent from across the organization, close the skills gap, and simplify integrations.
HCL Total Experience Capabilities
HCL TX equips government organizations with the essential capabilities to deliver seamless, accessible, and engaging digital services to citizens. From design to deployment, it offers a robust foundation for creating modern, citizen-centric solutions.
Read the IDC Analyst Connection report on how HCL TX capabilities power governments around the globe.
-
Pixel Perfect Multi-experiences from Figma
-
Advanced AI-driven capabilities
-
Intelligent CDP-Based Personalization
-
Flexible Development (Pro/Low/No-Code)
-
Consistent Omnichannel Experiences
-
Simplified Microservices Integration
-
Flexible Deployment (Sovereign/Cloud/On-Premise)
-
Easily Accept Payments, Securely
-
Keep Citizens Informed & Engaged
-
Single, Simplified Usage-Based Pricing Model
HCL Total Experience Capabilities
Organizations that maximize their customer and stakeholder experiences have a few traits in common. They deliver personalized experiences, consistent every time on every device. They enable development talent from across the organization, breaking down silos. In addition, they streamline development by simplifying integrations and separating content from architecture. To achieve this, they use a solution like HCL TX, which delivers:
Pixel Perfect Multi-experiences from Figma
AI-Driven
Intelligent CDP-based Personalisation
Procode, Low-code and No Code Development
Consistent Omnichannel Experiences
Simplified Micro-services Integrations
Sovereign / Public Cloud / On-premise
Headless E-commerce Platform
Event Driven Marketing Engine
Single Usage Pricing Model for Everything
Government Success with Total Experience
Government Success with Total Experience
Our blog also features real-world examples of government agencies that have successfully implemented HCL Total Experience (TX) strategies and achieved significant, tangible results. These case studies illustrate how focusing on the complete experience—encompassing both user experience (UX) and employee experience (EX)—can transform public services and enhance overall satisfaction.
Middle Eastern Government Scales Capacity by 10x with HCL TX
Middle Eastern Government Scales Capacity by 10x with HCL TX
- 2.3 million users
- 110+ services
- Scaled by 10x
A major Middle Eastern government unified 110+ citizen and employee services into a secure digital platform, serving 2.3 million users and 30,000+ staff across web and mobile. Powered by HCL TX, the system scaled from 100K to over 1 million daily visitors, delivering high availability, smart card and digital ID authentication, and granular access control. Its modernized architecture enables zero-downtime scaling, improved employee experiences, and rapid service rollout, driving secure and scalable transformation with HCLSoftware.
Transform your TX Strategy
