Secure Resilient Operations is Here: The End of Endpoint Chaos

The Modern It Landscape Is Defined by a Single, Overwhelming Reality: Chaos.

Every day, IT and Security leaders wake up to an environment that moves faster than their teams, their tools, and often even their strategies. The stats don’t just hint at the problem; they paint a brutal picture of what IT and Security leaders are facing today:

• The threat is constant: A cyberattack now occurs every 39 seconds. Even more concerning, in 60% of breach cases, the vulnerability was already known and a patch was available, but it was never applied.
• Attackers move faster than defenders: While attackers need only about 5 days to mass-exploit known vulnerabilities, the average organization takes 55 days to fix just half of CISA known-exploited vulnerabilities in their computing environment.
• Too many tools are hindering resilience: 80% of major IT outages were preventable, failures born from poor processes, not bad luck. Yet instead of simplifying workflows, most organizations now rely on more than nine tools to manage core IT functions, creating silos that many leaders say are paralyzing their ability to innovate.

For years, the industry response has been to add more tools, scan more often, and generate more alerts. But in an era where issues escalate in seconds, "monitoring" is no longer enough. More monitoring adds noise, but resilience changes outcomes.

We eliminate that divide with our newly upgraded HCL BigFix, a platform transformed into the industry’s first engine for Secure Resilient Operations (SRO). This evolution has elevated the platform into a unified, autonomous operating model, built to thrive in modern IT chaos.

Cloud Native, Autonomous and Unified Remediation with HCL BigFix SaaS Remediate

Today, simply seeing an issue isn’t always enough. When risks evolve in seconds, your teams need systems that help accelerate action, not just signal it.

HCL BigFix SaaS Remediate delivers organizations  SaaS agility with cloud native speed, offering advantages like:

• Instant deployment
• Zero infrastructure overhead
• Faster time-to-value

The platform helps reduce risk, complexity, and IT effort by combining smart prioritization (via CyberFOCUS™) with the industry’s most extensive library of 500,000+ ready-to-deploy remediations across more than 100 operating systems and 400 applications.

Instead of siloed tools and manual workflows, BigFix SaaS Remediate brings IT and Security together on one remediation platform, guiding your teams on what to fix, where to fix it, and automating how it gets fixed across every device. With such support, your organization can achieve reduced time-to-remediation, measurable risk reduction, and rapid operational ROI.

Autonomous Resolution with Agentic AI in HCL BigFix AEX

To advance beyond automation, HCL BigFix AEX introduces Agentic AI, an enterprise-grade platform that builds intelligent agents capable of turning conversations into closed-loop execution. These agents can see context, prioritize tasks, take action, verify results, and continuously improve, not only in IT but across systems like ITSM and HRMS.

With capabilities like self-heal, conversational interaction, and no-code agent creation, HCL BigFix AEX enables autonomous resolution and productivity gains across the enterprise, helping teams move from reacting to problems to preventing them.

The Three Pillars of the New HCL BigFix

1. Security - Prioritize, Protect, and Remediate Intelligently

Security isn’t just about detecting threats; it’s about knowing what matters most and fixing it fast. HCL BigFix delivers intelligent risk prioritization, continuous compliance, and automated remediation at scale, using real-world threat intelligence to focus on actively exploited risks first.

Outcome: Faster, more accurate vulnerability closure with minimal disruption.

2. Resilient - Keep Systems Running Through Proactive Self-healing

Resilience means staying operational even when systems break, networks fail, or devices move offline.
HCL BigFix embeds always-active endpoint control, infrastructure automation, and self-healing capabilities that resolve issues proactively before they escalate.

Outcome: Enhanced uptime, fewer tickets, and lower operational overhead.

3. Operations - Automate Workflows with Intelligence

Operational efficiency requires more than removing silos. It happens when systems understand context and take the next step without manual work.

HCL BigFix brings together a unified platform, consolidated workflows, and Agentic AI capabilities that turn intent into autonomous execution. Teams can use natural language to trigger closed-loop workflows across IT and business systems, accelerating action while preserving control.

Outcome: Reduced manual effort, faster decisions, and improved collaboration across the enterprise.

Proven Results - Organizations Achieving Success with HCL BigFix

• 98%+ first-pass patch success and remediation time reduced from weeks to hours
• 350+ runbooks; autonomous resolution before escalation; 100% automated provisioning; 50% faster deployments
• 25% less manual workload; 88% FCR improvement; 98% user satisfaction; 5K+ AI use cases live
• 155M+ endpoints; 100+ OS; 400+ apps

Success Stories: HCL BigFix Users Share Their Experiences

See what a manufacturing customer with >100K endpoints who installed HCL BigFix has to say:

“Security told us their scan showed zero missed vulnerabilities, but when we installed BigFix CyberFOCUS, it immediately identified over 8000 additional vulnerabilities! The Security Team was really impressed with BigFix.”

Explore what a Consumer Goods enterprise with 140K+ endpoints and $30B+ in revenue achieved with HCL BigFix:

“BigFix is one of the most reliable platforms we’ve ever deployed. It enables us to manage and patch over 140,000 systems across multiple operating systems — consistently and at scale.
The support, the community, and the customer engagement are better than most companies I’ve worked with in my 25 years as an IT professional.”

HCL BigFix on the Global Stage at Gartner IOCS 2025

We will take the conversation on IT chaos and resilient operations to a global audience at the Gartner IOCS 2025 Conference in Las Vegas. At the event, our experts will meet with IT and Security leaders from around the world to demonstrate how HCL BigFix is entering a new era of unified, AI-driven operations.

As part of our presence at IOCS, we will host a live theatre session titled “IT Chaos Is Real: Here’s How AI Builds Secure, Resilient Operations.” In this session, we will showcase how HCL BigFix brings IT and Security together through SaaS agility, intelligent automation, and AI-powered operations — helping organizations reduce risk, cut MTTR, and maintain always-on operations.

The session will offer a clear view of how BigFix is redefining operational resilience and how enterprises can move from reactive to proactive, unified operations.

Don’t miss it, access the full session recording here: Register here: Link

HCL BigFix. Built for Secure Resilient Operations.

Know more:

• Visit the website
• Schedule a demo