Accelerate Your Commerce Transformation

Moving to a new commerce solution is more than a technical upgrade. It's a strategic business move that requires organizational alignment. All teams must be in agreement and working toward a common goal to drive efficiency, reduce costs, boost agility, and elevate customer service.

Legacy systems and siloed workflows prevent organizations from achieving these outcomes. A modern commerce solution offers a chance to break down those barriers, streamline operations, and reimagine how teams collaborate to meet customer expectations.

That’s why HCLSoftware takes a different approach. HCL Commerce+ delivers a modern commerce solution. Our team ensures that you maximize your investment with defined levels of engagement, helping your organization align strategy and execution from day one. Our flexible engagement model enables organizations to move forward with guidance from experts who understand both the business and technical aspects of commerce.

What is HCL Commerce+?

HCL Commerce+ is a modern, flexible commerce solution built to help businesses respond faster to customer demands, launch new digital experiences quickly, and reduce operational complexity.

Unlike traditional platforms that are either too rigid (monoliths) or too complex (microservices), HCL Commerce+ strikes the right balance between speed, flexibility, and stability. It combines pre-integrated, modular capabilities so your teams can add new features or channels without rebuilding your entire system. This means faster time to market, lower costs, and less reliance on IT resources.

Whether you're trying to accelerate product launches, expand into new business models, or improve customer experiences across channels, HCL Commerce+ provides your organization with the agility and stability to scale with confidence. But having the right commerce solution is only part of the equation. Success also depends on how you implement it, and that’s where HCLSoftware’s partnership model comes in. With flexible engagement options and built-in support, you can partner with HCLSoftware to move as quickly or strategically as your business demands.

How HCLSoftware Helps Customers Move to HCL Commerce+

Modern organizations need a partner who can accelerate innovation while maintaining a focus on outcomes. This level of engagement bridges the gap between vision and implementation, so you achieve your desired outcomes while maintaining organizational alignment. A high-level overview of what you should expect from a technology partner, such as HCLSoftware, includes:

• Defining the end-state vision: We start with collaborative workshops to align all stakeholders on goals, priorities, and desired outcomes. From there, we provide tailored strategic recommendations to meet your specific needs.
• Assess the current software landscape: Next, we assess your current software landscape to identify what’s working and what’s holding you back. Rather than recommending a complete overhaul, we focus on high-impact, practical changes that preserve what still delivers value while replacing what no longer serves your goals. This approach minimizes disruption and helps you optimize your total cost of ownership.
• Deploy a flexible, agile solution: We then guide you in selecting the deployment model that best suits your organization. Regardless of the path you choose, you’ll gain access to a composable, user-friendly solution that’s built for scalability and long-term agility.

Every organization has unique goals, capabilities, and starting points. That’s why we designed our engagement model to meet you where you are with three distinct ways to partner and move forward.

Three Methods for a Successful Engagement

HCLSoftware partners with you to co-create tailored solutions that accelerate your progress when your organizational outcomes are well-defined. To help you maximize the value of your technology investments, we offer three levels of engagement designed to match your needs, resources, and strategic direction.

Strategy Definition

A strong commerce strategy provides a roadmap for long-term success. HCLSoftware works with you to enhance your current approach and uncover new opportunities that drive faster value realization. Through customized workshops and collaborative planning, we help you align stakeholders and build a strategic foundation. Key aspects of this engagement include:

• Workshops and analyses: Define custom solution designs aligned with your challenges and goals
• Strategic recommendations: Developed based on research and workshop findings to help you move forward with confidence
• Presentations and content assets: Bring the strategy to life for your leadership and decision-makers

Experience Definition

Understanding your key audiences is essential to delivering exceptional customer experiences. HCLSoftware helps you discover new insights into user needs and behavior, enabling smarter personalization and more impactful digital journeys. We also identify measurement gaps and recommend tools or feature enhancements to address these gaps. This engagement includes:

• Audience planning: Combine your data with HCLSoftware’s research to define the capabilities needed to serve your users
• Journey definitions: Specify how your user experience layer interacts with the underlying systems through journeys that provide a tailored, beneficial user experience
• Design system modifications: Made when new experience layer interactions necessitate extensions or changes to the existing site standards

Capabilities Definition

To stay ahead of the competition, you must continually assess and strengthen your digital capabilities. HCLSoftware evaluates your current technology landscape and develops a roadmap to maximize differentiation and value. This includes:

• Digital capabilities assessment: Establish a baseline of your current state against industry standards and uncover areas for value improvement
• Capability prioritization: Use MoSCoW (must-have, should-have, could-have, will not have) methodology to prioritize feature and functionality requirements, guiding solution development
• Capability analysis: Reveal the expected near-term and long-term benefits, helping you understand the full impact of your investment

When the right strategy, experience, and capabilities align, the impact is clear. Here’s what successful engagements typically deliver.

Outcomes of a Successful Engagement

Every organization has a different vision and set of parameters for success. Regardless of your objectives, HCLSoftware tailors a plan to your needs. Overarching outcomes indicating a successful engagement include: 

• Faster innovation cycles: Launch new products, markets, and business models quicker. Composable architecture enables rapid deployment of new capabilities, while smaller chunks of code reduce regression testing time.
• Better alignment between business and IT: Reduce internal friction and accelerate decision-making. Achieve your organizational goals with a flexible, composable solution tailored to your needs.
• Increased competitive advantage: Build commerce experiences that can adapt and scale quickly in response to customer and market demands.

Engaging with the team at HCLSoftware is about more than a commerce solution —it’s about building a smarter, faster, and more agile organization. We work with you to tailor a solution that meets your needs, setting you up for success in achieving your goals. Are you ready to align your organization, accelerate your commerce transformation, and gain a competitive advantage? Schedule a call today to discuss which level of engagement is best for your organization.