HCL Commerce Cloud - Time to Bring Revolution in B2C Commerce

The emergence of e-commerce is reshaping the global landscape of commercial activities. With increased internet connectivity in diverse countries, e-commerce is rapidly transforming. As a result, traditional retail businesses are transitioning to the online realm, enabling them to extend their customer base and remain competitive. E-commerce platforms have transformed the retail landscape, offering businesses new avenues for growth, and providing consumers with convenient, accessible, and personalized shopping experiences.

Most businesses use online stores or platforms for e-commerce marketing and sales operations. According to Statista, global retail e-commerce sales in 2021 will reach approximately 5.2 trillion U.S. dollars. Moreover, projections indicate a remarkable 56 percent growth in the coming years, with retail e-commerce sales expected to soar to around 8.1 trillion dollars by 2026. It emphasizes the critical role of online stores and platforms in driving the success and expansion of e-commerce.

B2C e-commerce platforms play a crucial role in simplifying the changes. These platforms allow businesses to connect directly with consumers online, regardless of geographical boundaries.

This thriving business model is embraced by sellers globally, offering numerous benefits for brands. By operating online, businesses can streamline operations and eliminate the complexities associated with traditional retail models. This approach lets sellers focus on core business activities and optimize efficiency.

B2C e-commerce and traditional retail: navigating the changing commercial landscape

B2C e-commerce and traditional retail are integral components of the commercial landscape, catering to diverse consumer preferences. The B2C e-commerce platform has grown remarkably, offering convenience, accessibility, and a global reach. However, traditional retail continues to hold its ground, providing tangible shopping experiences, personalized customer service, and immediate product availability.

The current market recognizes the importance of balancing the digital and physical realms, with businesses adopting omnichannel strategies to meet customer expectations. The integration of B2C e-commerce platforms with traditional retail is crucial to delivering seamless omnichannel shopping experiences that cater to the various preferences of consumers today.

Online shopping has experienced steady growth in recent years. As a result, the significance of internet sales in the retail sector has witnessed a notable upswing. In 2021, e-commerce will account for approximately 19 percent of global retail sales. Projections indicate that by 2026, online retail is expected to contribute nearly a quarter of overall retail sales worldwide.

E-commerce has a broad-reaching impact, extending its effects from small businesses to global enterprises. While adopting e-commerce can be a gradual process for small businesses, those who embrace it often open new doors of opportunity. However, despite the continuous growth of e-commerce sales, about one in four small businesses still do not have an online store. It presents a golden opportunity for entrepreneurs to expand their businesses online.

HCL Commerce Cloud empowers businesses to establish a robust online presence, deliver exceptional customer experiences, and drive growth in the competitive B2C e-commerce and retail markets.

Unleash the power of HCL Commerce Cloud: drive your business to new heights

HCLSoftware has launched HCL Commerce Cloud, an innovative solution designed to transform your business and propel it toward unprecedented success. With this e-commerce platform, retailers can accelerate business operations and unlock new opportunities to drive sales and growth.

HCL Commerce Cloud is the best enterprise e-commerce solution for B2C retailers who want to quickly adapt to changing market demands and deliver superior customer satisfaction. With a focus on agility, simplicity, and deep capabilities, this B2C e-commerce platform simplifies operations, exceeds customer expectations and unlocks revenue growth.

Let’s explore how HCL Commerce Cloud empowers companies to thrive in the dynamic world of commerce.

• Comprehensive solution with rich capabilities: HCL Commerce Cloud offers various capabilities for B2B, B2C, B2B2C, and D2C business models. It provides a proven platform that handles diverse business needs and customer segments.
• Agility and integration: HCL Commerce Cloud enables businesses to integrate new technologies, channels, and partners. It keeps them ahead of the competition and exceeds customer expectations by leveraging emerging opportunities.
• Simplified commerce operations on HCL Business Cloud: By allowing commerce experts to manage the commerce business in the cloud, companies can focus on growth while benefiting from streamlined processes, lower TCO, and improved customer experiences.
• Reliable, secure and flexible: HCL Commerce Cloud provides a reliable, secure, and flexible B2C e-commerce platform. It ensures the security required for running commerce operations while offering the flexibility to adapt to changing business needs.
• Unlocking revenue growth: HCL Commerce Cloud enables businesses to unlock revenue growth by leveraging a composable commerce platform. This B2C e-commerce platform allows for quick adaptation to changing market conditions and the agility to meet evolving customer needs, ultimately exceeding business expectations.
• Predictable pricing model: HCL Commerce Cloud offers a predictable pricing model, giving businesses transparency and flexibility in managing their commerce investments. It allows for better financial planning and cost optimization, contributing to overall business success.

According to the StoreLeads report, more than 11,000 live stores are running on the HCL Commerce platform. It showcases its widespread usage and proven effectiveness in the e-commerce landscape. In addition, the report indicates that more than 9% of these online stores have been created in the US, 3% in Germany, and 1.2% in the UK. These numbers probably don’t consider 2 of our customers who are managing approximately 2000 storefronts each, all from a single instance of our solution!

Experience unparalleled business value with HCL Commerce Cloud

If you’re considering a re-platforming strategy, embracing HCL Commerce Cloud brings you unparalleled business value that sets it apart from other solutions. From enterprise search and native marketplaces to post-order capabilities and Customer Service Representative (CSR) functionality, HCL Commerce Cloud offers a comprehensive suite of features designed to drive success in the ever-evolving digital landscape.

HCL Commerce Cloud is essential to reshaping B2C e-commerce and the traditional retail sectors. It empowers businesses to provide seamless online shopping experiences, expand globally, and engage customers through personalization and omnichannel capabilities. In addition, the platform supports digital transformation for traditional retailers, enabling them to establish online stores and synchronize their offline and online operations.

For those venturing into the digital space, HCLSoftware is your trusted partner. We provide the support needed to navigate the complexities of the digital realm. With HCL Commerce Cloud, your digital success is within reach.