When Customers Speak, We Listen: What We Are Learning from Gartner Peer Insights™

Every year, we look forward to reading the unfiltered feedback customers share on Gartner Peer Insights™. Not because we expect praise, but because that’s where we learn the most.

The Voice of the Customer isn’t a slogan for us at HCL Commerce. It’s how we grow: through the insights, experiences, and constructive feedback shared by the people who use our platform every day.

What Customers Are Saying

Across industries – from education and manufacturing to IT services – customers continue to highlight the power, flexibility, and usability of HCL Commerce.

Here are some of the reviews that stood out to us this year:

“HCL is an amazing product. It provides several features. Implementing new functionality is very simple.”
IT Specialist, Manufacturing

“We are successfully using the multi-site to cover global needs, with a specific setup of price rules, national and global inventory, specific payment systems. The flexibility is very high.”
Product Information Management & Software Engineer, Manufacturing

“Management Center is very powerful and easy to use. Promotion Engine allows us to have any kind of promotion.”
— IT Specialist, Manufacturing

“We have been using HCL Commerce for several years as a managed service and HCL continues to improve the product and our experience each year.”
IT Manager, Education

“HCL is able to support our highly customized implementation of Commerce using both legacy and new technologies.”
IT Manager, Education

“Headless Commerce allowing us to integrate with front-end frameworks. It also enables seamless integration with third-party tools (Payment Gateways, Tax Engines, Fraud Prevention, Recommendation Engines, etc.).”
IT Manager, Education

What We Take From This

A few clear themes emerge from this year’s feedback:

1. Continuous Improvement Matters

Our customers are recognizing that HCL Commerce keeps evolving both in performance and user experience. Long-term relationships allow us to listen, iterate, and make meaningful progress over time.

2. Flexibility and Customization Are Key

They value how HCL Commerce can adapt to complex business models, diverse integrations, and region-specific needs. Whether it’s multi-site operations, pricing structures, or unique workflows, customers rely on our platform’s configurability to support their global commerce strategies.

3. Modern Architecture and Integration Capabilities

Reviews highlight the benefits of headless commerce and our modular architecture. Customers are integrating seamlessly with front-end frameworks and third-party systems from payment gateways to fraud prevention and recommendation engines.

4. Usability Drives Productivity

From the Management Center’s intuitive design to the Promotion Engine’s flexibility, customers emphasize ease of use. When teams can launch campaigns and new functions faster, agility turns into a real competitive advantage.

5. Constructive Feedback Drives Optimization

We take every comment seriously – including suggestions to make the product even lighter and more efficient. Customer feedback directly shapes our modernization priorities and release planning.

Collaboration in Practice

These reviews reflect more than satisfaction. They represent a partnership. The best improvements often start with a conversation between our teams and the customers who rely on our technology every day.

When a reviewer notes that “implementing new functionality is very simple,” that’s the outcome of ongoing collaboration, simplification efforts and shared problem-solving. Every new release and feature refinement is a result of that continuous exchange.

Thank You For Your Voice

To every IT manager, engineer, and digital leader who took the time to share a review: Thank you.

Your input helps us stay focused on what matters most: building an enterprise ecommerce solution that is flexible, scalable, and simple to use.

If you’d like to see more of what customers are saying – or share your own experience – visit Gartner Peer Insights™.

We’ll keep listening, learning, and improving. Because collaboration isn’t a side note in our journey.

It is the journey.

Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.