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HCLSoftware: Fueling the Digital+ Economy

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Whether aimed at customers, partners, employees, or all of the above, digital experiences are in a state of continual evolution and improvement, subject to the ever-increasing demand for functionality, security, and user-friendliness.

To that end, HCL Digital Experience — already ranked as an “outperformer” in GigaOm’s Radar report — offers many updates, enhancements, and a new pricing model. They’re all available now in HCL DX 9.5 (note: some updates require Kubernetes deployment), via a painless upgrade path.

At a high level, these updates are geared to bolster value for our customers in several key areas of the digital experience market:

Let’s take a look under the hood!

Content Composer (Kubernetes)

Content Composer offers a central workspace for content creators and managers, from where they can help manage customer, employee, and partner experiences.

Creators can create, edit, update, and replace content for the current channel and all channels — meaning incredible time savings across teams. Templates for content models and items further streamline the process and deliver more power to your creators.

With centralized management and multi-lingual handling, your creators can easily specify the desired languages and locales for your content.

Everyone makes errors from time to time, and that’s why Content Composer offers document tracking and history with a simple option to compare and restore previous versions.

In addition, HCL DX 9.5 offers workflow with Content Composer to strengthen and streamline approval processes.

Digital asset management (Kubernetes)

Fully integrated into the DX content authoring experience, the HCL DX DAM makes it a breeze to organize, place and keep rich assets in a page.

Multiple APIs for third-party media integrations further simplify building out your asset library. The HCL DX DAM also supports images, documents, and videos at production-scale for rapid deployment in all markets with consistent performance and responsiveness.

Consumption-based licensing

A transparent, consumption-based pricing model option is available for HCL DX 9.5. For more information on the Digital Experience Cloud Native 9.5 simplified offering model, please reference Digital Experience Cloud Native 9.5: Simplifed Pricing, More Value. Consumption-based pricing is a popular choice for many software products; Bain & Company note that this model has many iterations, but “all with payment that is ultimately based on usage and aligned with value.”

Under this arrangement, you’ll pay only for the number of production sessions per time period. Users can work within their session as long as necessary, and the system will count it as a new session only after 30 consecutive minutes of inactivity.

For even more value, this new licensing approach offers:

  • Unlimited hardware deployments
  • Unlimited sites
  • Prod and non-prod environments
  • Unlimited content creators/authors

You’ll pay only for production sessions, enabling easy “pay-as-you-grow” scaling. Kubernetes deployment also offers out-of-the-box auto-scaling and auto-healing. With unlimited hardware deployments, it’s easy and risk-free to test out new sites, experiments, or even entirely new lines of business. Consumption-based pricing will accommodate any projects you undertake.

HCL Digital Experience is cloud-native

It’s 2023, and cloud delivery models aren’t exactly novel — but a Digital Experience Cloud is, to be fair, a more recent concept. With HCL DX 9.5, you can move your digital experience to the cloud solution of your choice, enabling maximum scalability, availability, and support. With this offering, HCL DX 9.5 delivers an option to have your deployment fully hosted and managed by HCLSoftware, providing more options than ever before to suit your needs.

HCL Digital Experience Cloud-Native, optionally available later this year for DX 9.5, elevates your digital experience platform to a business-critical, always-on, always-available, cloud-native deployment with a proven history of five-nines uptime.

Further benefits of our cloud offering include:

  • Single-term price for hosting, managing, and software
  • Single-tenant cloud hosting, with your choice of provider and datacenter location
  • Cloud security: web application firewalls and DDoS/bot mitigation, data residency with ISO 27000, SOC3 and PCI-DSS certifications
  • Monitoring and alerting: page and transaction monitors, plus an option for custom monitors
  • Performance monitoring
  • Auto-scale, auto-heal
  • Environments: production, pre-production, and dev/QA, with the option to add more
  • CI/CD Pipelines: standard CI/CD pipeline methods to connect your custom development to our platform
  • Support: dedicated named account executive, plus access to the HCL Now team in real time
  • Customer portal: see service levels, entitlements, SLA status, etc.

There’s so much to show you in HCL DX 9.5 — there’s never been a better time to make the move. Upgrading is direct, fast and easy. To get started with your software upgrade, visit the HCL Digital Experience Help Center – Supported Installation and Upgrade Paths Help Center topic for more information.

HCL also offers an option for a cost-effective services engagement, which can help you build your upgrade plan and support you throughout the process. For more information about the Digital Experience DX K8s Deployment Accelerator and other DX Accelerator program options, please visit the HCL DX Accelerators program site.

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