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HCLSoftware: Fueling the Digital+ Economy

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It is with great pleasure that I introduce you to HCL HERO, an intelligent HCLSoftware Solution:

HERO, a Health check and Runbook Optimizer, enables WA Administrators to easily monitor the health of their servers and perform informed recovery actions with specialized Runbooks. HERO frees up administrator time, reduces manual labor, reduces downtime of servers and improve IT operational efficiency across the enterprise.

Enterprises depend on Workload Automation to manage business critical workloads, reduce operating costs and deploy new services faster.

How important is that your Workload Automation environment is healthy, up and running and there are no performance bottlenecks?

What happens if your Master Domain Manager is affected by downtime or overload?

You may have created your own solution both to monitor the health of the WA environment and to recover it in case of problems.

Or perhaps you are using IT Monitoring software and have created monitors and runbooks specifically for your WA environment.

Wouldn’t you rather have something out of the box?

Imagine not having to maintain and customize specific homemade procedures.

Imagine saving time to spend on activities with greater added value.

Imagine having a solution that does it all.

Well you can stop imagining. An out of the box solution does exist!

HCL Hero

HERO is a product specific solution that, leveraging Big Data and Machine Learning, helps to maintain your WA environment by bringing AIOps use cases to manage the implementation.

HERO effectively combines centralized application monitoring with Runbook automation, providing a solution dedicated to WA, that makes the WA infrastructure responsive, reliable, easy to control and hassle free.

Here are 5 reasons why you can’t do without HERO.

Detect & Understand Hidden Issues

HERO helps WA Administrator to detect and understand issues that might be hidden from your view. HERO helps to detect misconfiguration, performance or infrastructure problems on multiple environments in a single integrated view. WA Administrator has an immediate understanding of the situation and where an action is needed thanks to a clear and visually engaging dashboard overview. Any machine, environment and failing component can be reached in just one click from this first screen, for a quick evaluation and fix. The dashboard let users fully focus on critical agents monitoring, avoiding alerts for non-critical issues.

An alerting system completes the solution allowing the WA Administrator to receive a customizable email and notification when something happens.

Perform root cause analysis

HERO helps WA Administrator to perform root-cause analysis. Collecting KPI history, HERO helps in determining when an issue has started and which of the components stopped working as expected. This is how HERO helps you finding out why the issue occurred.

Find a solution

HERO allows WA Administrator to perform recovery actions based on monitors status, using customizable runbooks when needed. For a quicker action, the system selects and proposes the most accurate runbooks following the type of error.

For example, HERO can detect an MDM overload since is continuously monitoring the queues utilizations and it proposes runbooks to solve the issue by adapting MDM configuration to your environment.

The runbook library can be extended to share your own runbooks, correlated with potential failing components.

Run the solution

The power of HERO is that it provides out-of-the-box procedures for solving the issues and executes the solution in the environment for you, seamlessly.

For example, a HERO operator can just execute a preconfigured runbook to solve an issue. He doesn’t need to know the credentials of the machine he operates on; moreover, there is no chance he can make any mistakes and create issues on the MDM configuration.

Prevent issues

HERO provides actual KPIs, such as active throughput and queue, so that WA Administrators can monitor and analyze performance.

Leveraging Big Data and Machine Learning, HERO provides also trend estimation of KPIs to predict potential problems, such as overloads due to issues in the machine communication (e.g. a link becoming slower) or overloads due to a gradually increment of the overall number of jobs that the MDM is running.

If you want a solution specific for your WA environment that guides the product administrator through all issues’ resolution steps in one UI, HCL HERO is the best solution on the market.

To know more, or ask for a demo, do not hesitate to contact us. (

In the meantime, you can visit our website, watch a video or taste HERO through our sandbox.


Co-authored by Emanuela Zaccone.

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