Elevating End User Experience: How HCL Volt MX Powers AI-Augmented Apps
AI is transforming development and reshaping the way people experience apps. With HCL Volt MX, a leading low-code development platform, AI also powers user experiences that live inside the apps themselves. From intelligent automation to real-time analysis, AI-augmented apps deliver smarter, faster, and more responsive digital experiences for organizations that utilize them.
HCL Volt MX makes this possible by enabling enterprises to embed AI directly into applications, resulting in apps that are not only functional but also effective, adaptive, and human-centric.
Real Use Cases, Real Value
A common challenge for enterprises is scaling AI-integrated proofs of concept into production-grade applications.
HCL Volt MX addresses this with a wide range of out-of-the-box accelerators, like pre-built integrations and components, so organizations don’t have to design a solution from scratch.
Receipt Analysis:
Manual expense tracking is tedious and error-prone. With AI-powered receipt analysis, apps can automatically extract key information such as the merchant name, purchase date, and total amount from a photo of a receipt, eliminating the need for manual entry. This saves employees and finance teams significant time, reduces human error in financial reporting, and accelerates the reimbursement and auditing processes.
Passport Photo Validation:
In processes requiring tight regulation because they involve the transfer of personal or financial information, incorrect photo submissions can delay services. AI-based image analysis allows apps to validate photos, for example, by performing real-time liveness checks before submission. This minimizes rejected submissions and user frustration, speeds up service processing times, and reduces administrative overhead.
Contract Summarization:
Reading through long legal documents can slow down decision-making. With AI summarization, you can upload a document and get an instant, easy-to-read summary. This improves turnaround time for legal and procurement teams, reduces the need for legal resources to do basic interpretation, and empowers non-experts to act on complex documents.
AI-powered FAQs:
Customer support teams are often overwhelmed with repetitive and redundant questions. AI-powered FAQs can personalize answers based on a user’s context, helping them find what they need on their own. This reduces load on support centers and help desks, increases resolution speed and customer satisfaction, and frees up staff for more strategic work.
AI-powered Assistance for Frontline Workers:
Frontline technicians often work with complex machinery in the field. But with an AI-augmented app, a worker can simply point their device’s camera at equipment. The app uses image recognition to identify parts, overlays repair instructions using AR, or automatically finds the correct technical manual. This drastically improves first-time fix rates, reduces machine downtime, and enhances worker safety by ensuring correct procedures are followed.
What this Means for End Users
AI-augmented apps in HCL Volt MX don’t just make processes smarter — they simplify everyday experiences and interactions more organically.
Proactive, context-aware assistance: Instead of hunting through menus, the app anticipates your needs and surfaces the right data, documents, or next steps based on your role, calendar, or location.
Accessible by design: Features like live translation, voice input, text-to-speech, and adaptive UIs make experiences inclusive for everyone.
Frictionless data entry: Reduce the time you spend on manual data entry by up to 90%. Snap a photo to fill out a form, dictate notes with voice-to-text, or let AI automatically pull key details from emails and documents.
Intelligent journeys: From instant answers to proactive assistance, AI quietly removes the small frustrations that slow you down, replacing them with a smooth, intuitive experience.
Why Enterprises Choose HCL Volt MX for AI
Prebuilt, Plug-and-play AI
The HCL Volt MX Marketplace hosts a growing collection of prebuilt AI components like document analysis, sentiment detection, and image analysis. It also provides demo app integrations with services like OpenAI, Microsoft, Google, and AWS.
Many of these use cases are already available as sample apps, components, or connectors in the HCL Volt MX Marketplace. This means you don’t need to build from scratch. You can simply use these plug-and-play AI features and reusable services across multiple apps. This approach reduces development costs, accelerates implementation, and promotes innovation across a company’s digital portfolio.
Privacy and Governance by Design
HCL Volt MX allows you to deploy custom AI models and agents to a local AI pattern, ensuring customer data doesn’t flow outside a secure environment. Agents can also be fine-tuned with built-in compliance and PII detection modules to make them more secure.
Additionally, a comprehensive dashboard is available for monitoring agent status, health, and performance.
This approach ensures data privacy, supports GDPR compliance, and gives enterprises the flexibility to align AI with their own governance standards.
Agentic AI for Complex Workflows
Autonomous AI agents, designed to handle specific tasks both individually and in a coordinated mesh to complete complex workflows, make powerful, in-app experiences possible. Each Agent perceives its environment (like an uploaded document), makes a decision (like extracting key data), and takes action to assist the user in collaboration with other Agents.
When multiple agents work together within an application, they form an Agentic AI mesh. Think of each agent as a specialized employee on a digital assembly line that works together to complete an entire process without human intervention. This enables computer systems to exhibit agency: setting goals, making decisions, and taking actions through a perception, reasoning, and action loop.
This allows the system to manage more complex workflows, such as a complete digital onboarding process, where different agents work together to achieve a larger goal, with the provision of adapting to contingencies. Designing and deploying custom AI Agents will be made possible through HCL Volt MX’s integration with HCL UnO, a unified orchestration layer seamlessly coordinating processes across people, systems, and AI, removing operational silos and driving enterprise-wide efficiency and resilience.
Practical, Powerful, and Always Evolving
With AI-augmented apps, HCL Volt MX helps organizations deliver faster, more personalized user experiences and smart automation that improves efficiency and innovation, all without ballooning development costs.
This isn’t about novelty, it’s about practicality. When end-user experiences are smarter and more organic, businesses reap the benefits through higher engagement, greater efficiency, and stronger loyalty.
Ready to Learn More?
Up next, in Part 3 of our AI series, we’ll explore how the HCL Volt MX AI Ecosystem seamlessly integrates, scales, and unlocks innovation with AI.
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