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Products
- Alphabetical List
- Business & Industry Applications
- Cybersecurity
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- Total Experience
- Sovereign Collaboration
- Specialized Software
- HCL Actian
- HCL Actian Data Platform
- HCL Actian Ingres
- HCL Aftermarket Cloud
- HCL AppScan
- HCL Automation Orchestrator
- HCL Automation Orchestrator Suite
- HCL BigFix
- HCL CAMWorks
- HCL Commerce Cloud
- HCL Clara
- HCL Connections
- HCL Customer Data Platform
- HCL DataConnect
- HCL DFMPro
- HCL Discover
- HCL Domino
- HCL DX
- HCL DevOps Code ClearCase
- HCL DevOps Code RealTime
- HCL DevOps Deploy
- HCL DevOps Plan
- HCL DevOps Model RealTime
- HCL DevOps Test
- HCL DevOps Test Embedded
- HCL DevOps Velocity
- HCL Glovius
- HCL Hero
- HCL iAutomate
- HCL iObserve
- HCL iControl
- HCL Informix
- HCL IntelliOps
- HCL IntelliOps Event Management
- HCL Leap
- HCL Link
- HCL Mainframe Solutions
- HCL Marketing Cloud
- HCL MyCloud
- HCL MyXalytics
- HCL Nippon
- HCL Notes
- HCL Now
- HCL OneDB
- HCL SafeLinx
- HCL Sametime
- HCL Secure DevOps
- HCL SoFy
- HCL SX
- HCL TX Platform
- HCL Unica
- HCL Verse
- HCL Volt MX
- HCL Vector Analytics
- HCL Workload Automation
- HCL Z Asset Optimizer
- HCL Z Abend Investigator
- HCL Z and I Emulator
- HCL Zeenea Data Discover Platform
- HCL Zen Edge Data Management
- HCL Aftermarket Cloud Service lifecycle management platform
- HCL Commerce Cloud Enterprise e-commerce for B2C and B2B
- HCL CDP Flexible and customizable customer data platform
- HCL Discover Behavioral insights for customer journeys
- HCL Marketing Cloud Fueling precision marketing at scale with AI
- HCL Unica Enterprise marketing automation platform
- HCL AppScan Scans for application vulnerabilities
- HCL BigFix Secure endpoint management
- HCL BigFix Compliance Ensure security with continuous, real-time compliance monitoring
- HCL BigFix CyberFOCUS Supercharging IT operations to secure the enterprise
- HCL BigFix Remediate Automate, remediate & secure endpoints
- HCL Automation Orchestrator Suite Accelerate IT and business automation
- HCL BigFix Secure endpoint management
- HCL BigFix AEX AI-driven employee experience accelerating productivity and innovation
- HCL BigFix Enterprise+ An all-in-one IT infrastructure automation offering enabling you to stay ahead of cyber threats
- HCL BigFix Workspace+ Fueling GenAI within the Digital+ experience
- HCL iControl HCL iControl is a business flow and process observability solution
- HCL MyXalytics Cloud finOps visibility and insights
- HCL SX Service management for everything-as-a-service delivery
- HCL Workload Automation Simplify and automation business workflows
- HCL Connections Collaboration and task management in one workspace
- HCL Domino Rapid application development platform
- HCL Leap No code citizen app dev
- HCL Link Connectivity across your digital ecosystem
- HCL Notes Comprehensive email and collaboration hub
- HCL SafeLinx Secure and flexible remote access to enterprise applications
- HCL Sametime Secure meetings, video, and chat communications
- HCL Verse Smart and secure enterprise email for seamless workflow
- HCL Augmented Network Automation (SON)Intelligent RAN automation platform
- HCL Automation Orchestrator Suite Accelerate IT and business automation
- HCL DFMProCAD integrated Design-for-Manufacturing platform
- HCL CAMWorksCAM for machining productivity
- HCL GloviusModern lightweight CAD Viewer
- HCL Mainframe Optimization Optimize, modernize, and innovate your mainframe investments
- HCL Secure DevOps Automated testing and security scanning
- Industries
- Partners
-
Persona
- HCL Commerce Cloud Enterprise e-commerce for B2C and B2B
- HCL CDP Flexible and customizable customer data platform
- HCL DX The DXP for the moments that matter
- HCL Marketing Cloud Fueling Precision Marketing At Scale with AI
- HCL Unica Enterprise marketing automation platform
- HCL Volt MX Multi-experience low code app dev
- HCL Actian Ingres Legendary transactional RDBMS
- HCL Actian Data Platform Data services suite; flexible deployment
- HCL AppScan Scans for Application Vulnerabilities
- HCL BigFix Secure endpoint management
- HCL BigFix AEX AI-driven employee experience accelerating productivity and innovation
- HCL BigFix Enterprise+ An all-in-one IT infrastructure automation offering enabling you to stay ahead of cyber threats
- HCL BigFix Workspace+ Fueling GenAI within the Digital+ experience
- HCL DataConnect Low-code integration platform
- HCL Foundry Secure Backend Services
- HCL iControl HCL iControl is a business flow and process observability solution
- HCL MyXalytics Cloud FinOps visibility and insights
- HCL SX Service management for everything-as-a-service delivery
- HCL Universal Orchestrator Orchestrate and optimize business automation
- HCL Vector Analytics A high-performance, secure vectorized columnar analytics database
- HCL Workload Automation Simplify and automation business workflows
- HCL Zen Embeddable edge data management
- Learn & Support
What we achieved
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90%
reduction of inquiry calls
-
Higher
order success
-
Faster
data validation
To who
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Industry Technology, Manufacturing
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Products HCL Aftermarket Cloud
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Region Global
Overview
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Part 1
Challenge
Product information was stored in individual PDFs, creating inefficiencies and inaccuracies within the system, as well as making data difficult to access hindering business operations.
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Part 2
Solution
A cloud-based interactive platform serving as a master repository for all the company’s product models, consolidated and easily accessible.
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Part 3
Results
Easy of information access resulted in 90% reduction in customer inquiries, smart trigger mechanism lead to higher order success by recommending parts while adding to cart, and faster data validation of all robotics models.
The Challenge
The company’s portfolio of robot models and its other products contains a wealth of vital information, from part details to model numbers and assembly instructions. Unfortunately, this information was stored in individual PDFs for each model, creating inefficiencies and inaccuracies within the system. Despite the information being available, the difficulty in accessing it hindered smooth business operations across the board.
The Solution
In the world of automation, time is of the essence. That's why this company's inefficiencies and inaccuracies were so frustrating. Thankfully, a modern solution from HCLSoftware came to the rescue.
With a cloud-based interactive platform serving as a master repository, all the necessary information about the company’s product models was consolidated and easily accessible with just a few clicks through the HCL Aftermarket Cloud Digital Catalog. Integration with multiple ERPs in the system ensured the stock availability and pricing information by the user profile is accurate and available globally in real time. The digital catalog allowed for quick and efficient retrieval of vital data points and visual representations that had previously been scattered across separate PDFs.
Best of all, the platform was user-friendly, requiring only minimal training to unlock its maximum benefits. With the power of the cloud on their side, the company was able to streamline their processes and unlock the full potential of their robotics.
The Results
The company’s transformation project was delivered in just 20 weeks, supporting over 250 users and handling 60,000 SKUs which was no ordinary feat. Over 1200 product drawings were digitized. Of these product drawings, 600 were standardized for consistency. In total, more than 17,000 individual parts data were digitized for the company’s use. Additionally, the project involved creating over 200 unique model catalogs for the company.
The company was able to place orders for parts quickly and accurately, thanks to an improved system. The enhanced catalog of visual information, with each piece of data points, gave it an advantage over competitors. All of the information was no easily retrievable using a multiple value search functionality, which provided parts information independently of the catalog.
The company saw the transformative impact of HCL Aftermarket Cloud Digital Catalog platform across the business with the following results:
- 90% reduction in inquiry calls due to ease of information access
- Higher order success through smart trigger mechanisms that recommend parts while adding to cart
- Reduction in touchpoints for document access, saving time
- Faster data validation of all robotics models
Following the success of HCLSoftware’s solution, this company is now planning to expand the coverage of the HCL Aftermarket Cloud Digital Catalog system across more product lines to leverage the benefit of data digitization.
HCL Aftermarket Cloud Digital Catalog delivers success you can measure.
About the company
This company is more than just a manufacturer - it's a pioneer in the world of automation and among the top 5 in robots manufacturing. With a rich history that spans over a century, the ompany has been at the forefront of technological innovation, consistently delivering high-quality products and services that enable businesses to optimize their manufacturing processes and increase efficiency.
The company’s diverse range of products includes servos, motion controllers, AC motor drives, switches, and industrial robots - all designed to meet the unique needs of businesses across a range of industries, from automotive to pharmaceuticals. But it's not just their products that set them apart. The company's commitment to research and development has allowed them to stay ahead of the curve, continually pushing the boundaries of what's possible in the world of automation.
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