Partner with HCLSoftware’s Total Experience (TX) Services to accelerate your success. Our proactive, personalized approach ensures you achieve your business goals faster, with less risk, and continuously evolve your capabilities.
Comprehensive Services Tailored to Your Needs
We offer a spectrum of services designed to address your specific challenges and opportunities at every phase of your software lifecycle.
Onboarding and Implementation
Build a Strong Foundation from Day One
Establish robust technical foundations and ensure smooth transitions with our expert implementation services. Build customer confidence from the start by applying best practices for rapid deployment and system stability.
Key offerings:
- Implementation services
- Platform interoperability guidance
- Acceleration services for rapid value
- Premium support and advisory services
Adoption and Validation
Drive Usage and Ensure Peak Performance
Validate proper implementation and ensure your digital solutions are performing optimally. Our services reduce potential customer complaints and build a solid foundation for future expansion and user engagement.
Key offerings:
- Advisory and consulting
- Development services for custom needs
- Optimization services
- Premium support and advisory services
Optimization and Expansion
Scale Success and Uncover New Opportunities
Successfully scale your implementations, identify new growth opportunities, and maintain system stability. We partner with you to deepen customer relationships and expand the strategic impact of your TX investment.
Key offerings:
- Architecture, consulting and expansion strategies
- Managed services for operational excellence
- Premium support and advisory services
Continuous Evolution and Innovation
Innovate and Adopt for Long-Term Success
Enhance customer retention with a customer-centric approach. Identify and capitalize on upsell and cross sell opportunities through proactive engagement and strategic foresight, ensuring your solutions evolve with your business.
Key offerings:
- Cross-product advisory
- Strategic roadmap development
- Premium support and advisory services
Introducing the Total Assurance Program (TAP): Your Path to Maximized Value
The HCL Total Assurance Program is a high-touch, customized program where our
experts work as an extension of your team. Receive the most value from your digital investments
through proactive engagement and tailored technical services.
TAP addresses major challenges many organizations face in a complex digital environment. These
obstacles include legacy deployments and aging user experiences which slow down agility and
innovation, limit functionality, and increase technical debt. TAP provides the expertise and
support needed to modernize systems, optimize performance, and create seamless, unified experiences
for both customers and employees.
The TAP Advantage: Proactive Support and Expertise
Our services within TAP encompass a range of offerings, including:
- Environment reviews and technical mentoring
- Technical roadmap validation
- Event planning and preparation (for example, peak season, new launches)
- Upgrade and migration planning
- Proactive technical account management
Why Invest in the Total Assurance Program?
Why Invest in the Total Assurance Program?
Invest in Your Success with Us
- Get started quickly and efficiently: Our experts ensure your solutions are implemented correctly and optimized from the outset, accelerating your path to value.
- Empower your team for greater impact: We provide the training, mentoring, and resources to make your users proficient and confident.
- Ensure ongoing success and stability: Proactive support and strategic guidance help you navigate challenges and maintain peak performance.
- Optimize your performance and ROI: Fine-tune your systems and processes to extract maximum value and achieve your business objectives.
- Services tailored to your unique needs: We don’t offer one-size-fits-all solutions. Our engagement is customized to your specific environment and goals.
Key Benefits of TAP
Accelerated Time-to-Value
Experience quicker implementation and see real outcomes immediately. Our team applies proven best practices and optimization techniques from day one, ensuring you see tangible results, fast.
Increased User Adoption and Proficiency
Empower your team to confidently utilize all features, leading to wider adoption and increased ability across your organization. Through targeted guidance and hands-on training, we ensure you leverage the full power of the software.
Reduced Risk and Operational Downtime
Navigate challenges and identify potential issues. We actively deliver proactive support, performing regular system health checks, and providing expert troubleshooting.
Enhanced Innovation and Strategic Advantage
Drive innovation through strategic consulting and hands-on workshops. Our experts partner with you to explore new use cases, identify opportunities, and build a strategic roadmap for achieving long-term goals.
Improved Return on Investment (ROI)
Optimize your performance by fine-tuning your systems and processes. We ensure you extract maximum value by aligning every feature with your specific business objectives.
Increased Self-Sufficiency and Empowerment
Empower your users with the skills to manage your platform independently, through our comprehensive training programs, dedicated mentoring, and comprehensive knowledge transfer.
Ready to elevate your TX Experience?
Connect with our team today
Schedule a consultation
