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HCLSoftware: Fueling the Digital+ Economy

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In the era of remote work and ever-evolving cybersecurity challenges, the need for a comprehensive solution that addresses workspace management, security and user experience is more critical than ever. HCL BigFix Workspace emerges as the game-changing solution that streamlines operations, enhances security and elevates employee experience across the board by leveraging AI.

The Workspace Revolution

The landscape of work has transformed drastically, thanks to the pandemic-driven shift to remote and hybrid models. This transformation has ushered in a series of IT challenges that demand immediate attention. Employees now demand seamless computing experience, irrespective of their location or device. Traditional troubleshooting methods are becoming obsolete, and a new approach is needed to empower both IT teams and end users.

HCL BigFix Workspace steps in as a comprehensive digital workspace management solution that transcends the limitations of traditional methods. It offers a unified platform that brings together tools, teams and processes to tackle laptop and mobile device problems effectively, regardless of the employee's location, connectivity or operating system.

The Power of BigFix Workspace

Addressing Employee Experience, Security, and Silo Issues

BigFix Workspace is not just another solution; it's a strategic response to the challenges faced by organizations today. The solution acknowledges the hurdles posed by limited computing experiences for remote employees and the surge in cyber-attacks exploiting new vulnerabilities. Moreover, it addresses the need for a consolidated approach to workspace management, eliminating operational friction and enhancing overall efficiency.

Key Highlights

1. Unified Endpoint Management (UEM)

BigFix Workspace introduces a unified approach to endpoint management, enabling organizations to manage a diverse array of devices – laptops, desktops, phones and tablets – across various operating systems. This unified management streamlines security, provisioning and maintenance processes, resulting in enhanced productivity and reduced costs.

2. Zero-Touch Provisioning and BYOD Support

The solution offers zero-touch provisioning, making device deployment seamless and hassle-free. It extends support to both corporate-owned and employee-owned devices, embracing the Bring Your Own Device (BYOD) trend without compromising security.

3. CyberFOCUS Security Analytics

Security takes center stage with CyberFOCUS Security Analytics, a component of BigFix Workspace. It helps organizations discover, prioritize and patch critical vulnerabilities in real-time, ensuring a robust defense against evolving cyber threats. Additionally, it provides the C-Suite a critical way to measure and manage cyber risk using business decisions.

4. AI-driven Employee Experience

BigFix AEX (AI-driven Employee Experience) leverages Generative AI, enterprise-grade NLP, and ML technologies to enhance employee productivity and deliver an immersive self-service user experience. Users can independently resolve recurrent issues and seamless connect with service desk agents for immediate resolution of critical queries, thus elevating user satisfaction.

Unveiling Key Features

1. Device Discovery

BigFix Workspace offers dynamic situational awareness by scanning and identifying all IP devices in the network. This capability extends visibility to devices roaming beyond the enterprise network, ensuring comprehensive endpoint management.

2. Multiplatform Patching

The solution enables efficient patch management across Windows, Linux, macOS, and third-party applications. It ensures patches are delivered regardless of device location or status, reducing vulnerability exposure.

3. Remote Desktop Control

BigFix Workspace empowers IT teams with remote desktop control for devices running various operating systems. This feature simplifies troubleshooting and management, even for systems off the network.

4. Modern Client Management

With BigFix Modern Client Management, organizations can manage modern and legacy endpoints seamlessly. Both Windows 10 and macOS are supported, providing a unified workspace management solution.

A Step Towards the Future

HCL BigFix Workspace is more than just a solution; it's a paradigm shift in workspace management. By bringing together tools, teams, and processes, it offers a comprehensive approach to solving IT challenges, enhancing security and delivering an exceptional employee experience. The solution's advanced capabilities, including Generative AI-driven user support, dynamic device discovery and powerful security analytics, position it as a cornerstone of modern workspace management.

As the landscape of work continues to evolve, organizations need a partner like HCL BigFix Workspace to navigate the complexities of the digital workspace. Experience the power of unified endpoint management, bolstered security, and unparalleled user experience – all in one package. Learn more about how HCL BigFix Workspace can transform your workspace management.

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