The “new normal” has lit a fuse with clients, members, patients, customers, and employees who are demanding digital solutions to meet their complex set of needs. Solving those needs requires access to complex business processes and applications — which, for the customer, often sit “behind the login.”
This makes choosing the right HCL Digital Experience platform a major decision, but are we asking the right questions when deciding? One of the largest challenges is that these processes often use multiple technologies so the focus when evaluating such platforms typically centers on the “stated need” which tends to lead us down the path of focusing just on features and functions.
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With multiple digital touchpoints and outcomes, delivering a consistent brand experience across all channels is key.
With multiple digital touchpoints and outcomes, delivering a consistent brand experience across all channels is key.
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But those are often internally focused requirements. What gets lost are the end users’ needs and the greater business case. Frankly, those needs are the most important but also often overlooked when evaluating platforms.
HCL Digital Experience (DX) addresses those macro needs. DX helps organizations solve complex business problems by connecting all their backend systems so more powerful self-service options become possible.
HCL Digital experiences that go beyond static information and personalized journeys like touch-free digital payment methods, curbside pickup and no-contact deliveries are made possible on HCL’s Digital Experience Platform.”
HCL Digital experiences that go beyond static information and personalized journeys like touch-free digital payment methods, curbside pickup and no-contact deliveries are made possible on HCL’s Digital Experience Platform.”
HCL’s Digital Experience platform is the missing piece that is helping thousands of clients around the world digitize their core, complex business processes and applications, built cloud native. HCL Digital experiences that go beyond static information and personalized journeys like touch-free digital payment methods, curbside pickup and no-contact deliveries are all made possible with HCL Digital Experience.
