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    4. Realtime Engagement
    Real-Time Engagement Solution

    Personalize Offers and Deliver Exceptional Customer Experiences, Powered by Generative and Conversational AI

    Drive increased purchases and exceed customer expectations through
    real-time, behavior-based offers.

    Real-time Engagement

    Create Timely and Relevant Inbound Experiences

    Create Timely and Relevant Inbound Experiences

    Create Timely and Relevant Inbound Experiences


    Harness real-time capabilities to access customer preferences, purchase history, and situational data.

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    Get Up and Running Fast with Proven Templates

    Jump start your marketing journeys with preconfigured templates and access for initiatives such as:

    Play Pause
    Play Pause

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    Elevate Personalization with True 1-to-1 Real-Time Marketing

    Elevate Personalization with True 1-to-1 Real-Time Marketing

    Elevate Personalization with True 1-to-1 Real-Time Marketing


    Drive sales effectiveness through personalized upsell or cross-sell offers delivered within seconds of a customer's initial selection.

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    Achieve Exceptional Engagement with AI-Driven Adaptive Learning and Optimization

    Achieve Exceptional Engagement with AI-Driven Adaptive Learning and Optimization

    Achieve Exceptional Engagement with AI-Driven Adaptive Learning and Optimization


    Ensure your engagement strategy is on track and execute journeys based on your customer’s recent actions.

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    Maximize ROI: Unlock the Power of HCL Marketing Cloud

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    saving in call-center contacts by increasing lead generations and conversion by 28%

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    customer profile attributes updated in <150 milliseconds

    +0%

    increase in average clicks per day

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    Personalization at Scale: Financial Services BMO Spotlight

    Personalization at Scale: Financial Services BMO Spotlight

    Learn what’s motivating the financial services industry to accelerate adoption of personalization programmes in this BMO Interview.

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    Inbound vs Conversational Marketing

    Inbound vs Conversational Marketing

    In this article, we unfold the benefits of personalized marketing, explore the effectiveness of inbound strategies in attracting and converting, and delve into the power of conversational marketing in delivering exceptional customer service.

    Learn more
    HCL Compass

    Find out how you can dramatically increase engagement

    HCL Marketing Cloud can increase engagement
    by 7x. What will your success look like?

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