Real-Time Engagement Solution

Personalize Offers and Deliver Exceptional Customer Experiences, Powered by Generative and Conversational AI


Drive increased purchases and exceed customer expectations through
real-time, behavior-based offers.

Real-time Engagement

Create Timely and Relevant Inbound Experiences

Create Timely and Relevant Inbound Experiences

Create Timely and Relevant Inbound Experiences


Harness real-time capabilities to access customer preferences, purchase history, and situational data.

Get Up and Running Fast with Proven Templates

Jump start your marketing journeys with preconfigured templates and access for initiatives such as:

Elevate Personalization with True 1-to-1 Real-Time Marketing

Elevate Personalization with True 1-to-1 Real-Time Marketing

Elevate Personalization with True 1-to-1 Real-Time Marketing


Drive sales effectiveness through personalized upsell or cross-sell offers delivered within seconds of a customer's initial selection.

Achieve Exceptional Engagement with AI-Driven Adaptive Learning and Optimization

Achieve Exceptional Engagement with AI-Driven Adaptive Learning and Optimization

Achieve Exceptional Engagement with AI-Driven Adaptive Learning and Optimization


Ensure your engagement strategy is on track and execute journeys based on your customer’s recent actions.

Maximize ROI: Unlock the Power of HCL Marketing Cloud

0%

saving in call-center contacts by increasing lead generations and conversion by 28%

0

customer profile attributes updated in <150 milliseconds

+0%

increase in average clicks per day

HCL Compass

Find out how you can dramatically increase engagement

HCL Marketing Cloud can increase engagement
by 7x. What will your success look like?