The High Cost of Silos in an AI World
video 2:18
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The High Cost of Silos in an AI World
To achieve lasting growth, organizations must unify customer, partner, and employee experiences, breaking down traditional departmental silos. This creates a single, intelligent operational view, leading to new revenue streams and improved agility, beyond just optimizing individual channels.
Silos don't just frustrate people; they break Artificial Intelligence. As organizations move toward Agentic AI, a Total Experience platform is the only way to ensure your digital agents have the unified context they need to act autonomously.
What is Total Experience (TX)?
What is Total Experience (TX)?
Total Experience (TX) is a strategic framework that unifies Customer Experience (CX), Employee Experience (EX), User Experience (UX), and Multi-experience (MX).
The Roadmap to Total Experience
"As of this year (2026), 60% of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels." — Gartner
Don't guess at the structure. We’re providing you with the Gartner® Getting Started with a Total Experience Strategy blueprint to help you visualize the path forward.
What’s inside:
- The 4-Part Framework: How to mechanically link CX, EX, UX, and MX.
- The Integration Layer: Where to unify your data for AI readiness.
- The KPI Shift: Moving from isolated "Net Promoter Scores" to holistic "Total Experience" metrics.
What Experts are Saying
The strategic shift toward a unified experience is being driven by market leaders and validated by top industry analysts. They recognize that breaking down the traditional silos between customer, employee, and partner touchpoints is no longer optional—it's essential for growth. Explore their insights below to see why a Total Experience strategy is becoming a critical competitive advantage.
"Governments are the world’s largest service providers. Every interaction is an opportunity, but the public sector continues to rank below almost every other sector for digital satisfaction. The fix isn't just better tech—it's a holistic, citizen-centric view."
— IDC, Government Digital Transformation
Learn about the global trends driving the digital transformation of citizen services in e-Government.
Awards and Recognition
2024 Gartner® Magic Quadrant™ for Digital Experience Platforms
Learn more2024 Constellation Shortlist Enterprise Low-Code Tools and Platforms
Learn more2025 Constellation Shortlist, Content Management System (CMS) Hybrid
Learn moreProduct Offerings
Explore the products that power the HCL Total Experience.
Transparent AI
Real-time Activation
Richer Experiences
AI Assistance
Reduces time to market by simplifying backend integration and service orchestration by 60%.
Intuitive Browser-based Designer
Easy Workflow Automation
Democratize Innovation
Create Unified Experiences
Accelerated App Delivery
Multiexperience InnovationReach out to HCLSoftware today to discover more about our exciting digital experience products
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Statistical Highlights
%
more profitable - by scoring highly for employee engagement
x
employee engagement - by connecting experiences across devices
x
faster time to market - by building and maintaining a single codebase, and using it everywhere
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4.6 for HCLSoftware Total Experience Products
0M+
citizens access government services powered by HCL TX
0x
faster time-to-market for digital campaigns by unifying content and data
0%
higher profitability for organizations that actively connect employee engagement to customer outcomes
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