Easily Upgrade from HCL Unica V9 to V12

Upgrade today and take your marketing game to the next level. With HCL Unica V12.1.X, you can understand your customer's needs in real-time, enhance customer satisfaction, loyalty, and retention, boost brand reputation, gain deeper insights into customer needs, and drive revenue growth while streamlining operations. Some other capabilities of HCL Unica V12.1.X include:

• Generating new customer insights by better understanding your customers' journeys and generating valuable insights so you can increase funnel conversion.
• Extending your customer reach by increasing customer reach and engagement across additional channels, including direct mail, SMS, WhatApp, mobile push, and more.
• Executing hypertargeted campaigns by taking advantage of advanced targeting capabilities to deliver the right message to the right customer at the right time.
• Creating a seamless customer experience

How can we learn more about v12.1 capabilities?

Over time, we have provided various options to customers using HCL Unica Marketing Platform/Foundation who want to upgrade to the latest version, HCL Unica V12.1. Here are the different paths available:

Upgrade to V12.1 As-Is/Business as Usual: With this option, customers can continue to use their existing entitlements, i.e., HCL Unica Classic Modules (Campaign/Plan/Interact/Optimize) and convert them to the new HCL Unica V12.1 equivalent entitlements. This option will allow customers to upgrade to the latest version and configure the license server required to operate the HCL Unica V12.1 production environment. You can contact your sales representative or business partner to upgrade at any time during your existing contract duration or at the time of your renewal.

Move to V12.1 with UPP Conversion: This option allows customers to upgrade to HCL Unica V12.1 by trading up their existing licenses for a premium and getting entitlements to use all the new modules/licenses of 12.1. Customers will also get entitlements to certain quantities of HCL Unica Power Pack (UPP) over and above their existing entitlements, which is an entitlement that enables the complete use of HCL Unica Platform (except for certain 3rd party components). By upgrading to this option, customers not only get access to new HCL Unica modules but also get HCL Unica containers to deploy on any cloud of their choice, as HCL Unica is cloud-native and supports multiple cloud deployments. This option is best done at the time of your renewal, but we can support it anytime during your existing contract duration. Reach out to your sales representative or business partner to upgrade.

Move to V12.1 with HCL Unica Marketing Cloud: HCL Unica Marketing Cloud is a new cloud-hosted HCL Unica Managed Service that provides an interesting option for those customers who want to use HCL Unica's new capabilities and features as they are made available but would like to pass up the responsibility of hosting, maintaining, operating and upgrading the environment. This option is available to simplify the adoption of new HCL Unica capabilities and reduce the time to market for new marketing campaigns that can leverage the best and latest from HCL Unica Software. Talk to your sales representative to know more about this option.

Upgrading from v9.x to v12.x requires new hardware, and a FastUpgrade approach will be used, which means your existing v9.x environment will be available while your team is testing the upgrade using the new HCL Unica v12.1.x environment. Any triggers, scripts, or integrations built for v9.x will need to be migrated and updated to the HCL Unica v12.1.x environment.

We have made numerous improvements to the HCL Unica interface between v9.x and v12.1.x. However, the core elements most frequently used, like the Campaign flowchart, remain the same. In our experience, after a review of new features/functions (which during an HCL Unica Services Upgrade Engagement, we typically spend 4 hours presenting to existing HCL Unica users), they can successfully start using HCL Unica v12.1.x.

The downtime required for upgrading to HCL Unica V12.1 is limited to the time needed to create a "Golden Copy" of your HCL Unica data from the existing v9.x environment, restore it to the new v12.1.5 environment, and run the HCL Unica FastUpgrade. Typically, this process takes no more than four hours, but it may take longer if the amount of data is large. The advantage of the FastUpgrade is that it minimizes downtime. We recommend performing the "Golden Copy" and running the HCL Unica FastUpgrade twice in the "to be" HCL Unica V12.1.x production environment - once to allow sufficient time for end-users to test not only HCL Unica but all end-to-end processes around it, and then again during the Go Live Cut-over Weekend after successful testing. Then perform some base level testing and go live with HCL Unica V12.1.x.

Upgrading to HCL Unica V12.1 provides many enhanced capabilities over HCL Unica V9.x, which improve the efficiency of your team.

Unica Technical Support is available to help resolve issues or error messages encountered during the execution of a HCL Unica Upgrade. HCL Unica Release Notes include details on all new features and functions added with each release, including details on issues resolved, which are available at this link:

https://doc.unica.com/products/index.php?showFolder=RW50ZXJwcmlzZQ==. Additionally, the HCL Unica [please add current location - these used to be stored on HCL Unica Live] has webinars of new features and "how-to" videos. [You might be able to pull/reuse some of the information from this old HCL Unica Upgrade Website we had created - https://www.hcltechsw.com/unica/how-to-upgrade-your-unica-version

HCL Unica Professional Services is pleased to provide a Business Planning Estimate for the cost of upgrading to HCL Unica V12.1. Please email Bryce Connors at bryce.connors@hcl.com, specifying your current HCL Unica version, company name, and location (City/Town, Country), and he will connect you with someone who will schedule a call to gather details and create a quote.

The administrative footprint for HCL Unica V12.1.x is similar to that of HCL Unica V9.x, which generally does not require significant support from your team's IT staff.

Upgrade to the latest version of HCL Unica, V12.1.6, and gain access to a host of new features while keeping your security top-notch. With over eight major releases since HCL acquired HCL Unica, explore our Resources Hub for an in-depth look at the latest additions.

We understand that upgrading from older versions can be daunting, but our streamlined migration process offers easy-to-follow paths for upgrading through entitlement or Unica Power pack conversion. Our sales and support teams are always available to help you choose the best option for your needs.

Upgrading to HCL Unica is a seamless and speedy process with our comprehensive HCL Unica V12.1.5 Upgrade Guide or by connecting with a HCL Unica Support expert. With cloud-native capabilities, you also have the flexibility to deploy the HCL Unica environment on any public or private cloud platform. Don't wait to unlock the full potential of HCL Unica, start your upgrade journey today!